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Position Summary

This posting is for an anticipated vacancy with expected start dates in 2026.

Position Summary:

The Community Director provides leadership, management, supervision, and development for a residence hall or apartment community. A community is defined as one large residential facility or several smaller residential facilities (approximately 700 – 1100 students). The position provides high-level customer service and creates a community that fosters academic excellence and personal growth for its residents. This position also promotes an inclusive living learning environment and partners with a diverse group of staff, students, and faculty to develop and implement the Residential Learning Experience and programs that promote the mission of the University. This position includes responsibility for a variety of administrative, operational, and conference functions associated with the management of the residence hall/apartment community. This is a 12-month live-in position.

Performance Expectations

Residence Education’s mission is to provide exceptional and equitable community experiences, one connection at a time. Residence Education is committed to the following: 1) equity, 2) community, and 3) connection. Community Directors maintain responsibility for strengthening the Residence Education and Housing Services brand through daily actions.

The position reports directly to an Assistant Director of Residence Education.

IMPACT TO THE UNIVERSITY

+ Decision-making may impact public perception of the department and Division of Residential and Hospitality Services and the University.

+ Information provided is used by university leadership in decision-making that impacts allocation of resources.

+ Management style, relationship building and execution of tasks directly influence student retention and satisfaction in residence halls and with the University.

+ Supervision and mentorship impact graduate and undergraduate students’ experiences, skills development, professional development in their chosen career paths, understanding of and career preparation in Student Affairs -which directly impacts the future of Student Affairs as a profession, and the University as a teaching institution.

+ Courteous, accurate, and timely communication with students, team members, and the University departments promotes a positive impression and brand promise of the department and the University.

Characteristic Duties and Responsibilities

+ Supervises Graduate Assistants – or 2 full-time live-in Residence Hall Directors, 1 Community Support Specialist, and indirectly supervises 10 – 32 undergraduate, graduate, and/or professional student.

+ Supervises, plans, schedules, and coordinates the activities of a residence hall or apartment community.

+ Manages residence hall/s or apartment/s business and administrative operations for a community of approximately 700 –1100 students

+ Assist with the recruitment, selection, hiring, training, supervision, performance management, and evaluation of the student and professional staff; and assist with the development of a Residential Learning Experience.

+ Enforces University and Departmental policies and procedures and serves as a hearing officer for basic level university disciplinary violations; works closely with the Assistant Director of Residential Care & Community Expectations and the Office of Residential Care and Community Expectations.

+ Serves as the primary in-hall administrator responsible for developing a response to and managing room/suitemate conflicts and mediations, including student and family follow up

+ Manages budgets for programming and staff development

+ Facilitates connections with team member from Operations, Facilities, Housing Services, and Culinary

+ Manages the Residential Learning Experience for their designated community

+ Oversees recreational, social, educational and cultural programming through the Residential Learning Experience

+ Participates in assessment practices as needed for area of responsibility and department.

+ Assumes weekday, weekend, and holiday/low occupancy duty coverage through serving in the professional staff on-call duty rotation

+ Provides crisis response for on-campus residents.

+ Assists in the coordination of the opening, closing, and transition of the residence halls/apartments in accordance with outlined policies

+ Maintains visibility and contact with individual students and student groups

+ Supports the efforts of Graduate Assistants and/or Residence Hall Directors in advising and coaching leadership groups in the halls

+ Manages summer housing and assists with University Conference Services including but not limited to crisis management and response

+ Facilitate professional development plans for direct reports

+ Refers students to relevant University services and resources

+ Other duties as assigned.

Communications/Interpersonal Relationships

Interacts with:

+ Assistant Director of Residential Education-in order to receive direction, discuss and plan programs, and resolve problems

+ Direct Reports & Indirect Reports – to provide direction, discuss and plan programs, mediate conflict, exchange information, and resolve problems

+ Students- to provide crisis intervention and referral, provide information and assistance, mediate conflict, and to exchange information

+ Residential & Hospitality Services management and staff- to discuss events and daily operation, staffing, project completion and respond to customer questions

+ Department of Police and Public Safety- to address concerns about student and safety issues and provide crisis response

+ Families of Students-in order to listen to their concerns and provide assistance with solving problems

+ Other Community Directors and Residence Hall Directors to discuss and plan programs, consult on issues, and exchange information

+ Community Support Specialists to discuss and plan programs and complete administrative tasks

+ Other Campus Partners - - to discuss and plan programs, serve on committees, consult on issues, and exchange information

Responsibility for the Work of Others

This position provides supervision to the Community Support Specialists, Residence Hall Directors, and Assistant Community Directors. First level supervision over regular employees.

Responsibility for Health/Safety of Others

This position has responsibility for the health and/or safety of others. Responsibilities include responding to emergency situations, supervising and training staff for emergency situations, providing crisis intervention and referral for students with emotional and/or mental health concerns, and maintaining a safe and emotionally healthy living environment. Collaboration with Residential and Hospitality Services Health and Safety Office.

Impact on Programs/Services/Operations

Programs developed and implemented affect the quality of students' educational experience. The quality of the environment developed affects students' safety, security, and academic success. Properly trained personnel intervene in crisis situations and provide effective programs and positive environments, which could otherwise negatively impact student satisfaction, University and/or residence hall retention, and University liability. These, in turn, impact the financial stability of the residence hall system and the University.

This posting will fill 5 vacancies.

Work Environment

Working conditions involve working in an environment that may have limited privacy and increased noise. At times, staff will respond to situations at any time of the day and night. The job requires moderate physical effort when responding to emergencies.

Additional Requirements

+ Valid vehicle operator's license where needed to perform duties of the position.

+ This position requires or will require prior to the completion of the probationary period: knowledge of basic personal computer terminology and operations, and the ability to use e-mail and the Internet.

+ All professional team members in Residential and Hospitality Services are qualified for their positions on the basis of graduate education and/or appropriate combination of education and experience as described according to industry standards.

+ This is a 12-month live-in position – which means Community Directors must reside in their assigned on-campus apartment throughout their employment

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty."

The statements herein are intended to describe the general nature and level of work performed by employees, but is not a complete list of responsibilities, duties and skills required of personnel classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

All positions in RHS are designated as critical status. In the event of a university closure, modification, or suspension of operations due to snow or other emergency condition, persons in this position are expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension. If a person has an approved remote work agreement to work a portion of their normally scheduled work hours remotely, they may be called upon to work on-site to serve the MSU community.

Minimum Requirements

Knowledge equivalent to that which normally would be acquired by completing one or two years of post-bachelor degree work, such as a Masters' degree in a human services related field, such as in student personnel, counseling, or a related field; one to three years of full time related and progressively more responsible or expansive professional experience in residence life, student affairs, housing operations, or a related student services field; or an equivalent combination of education and experience.

Desired Qualifications

Demonstrated skills of leadership and communication, sensitivity to individual differences, an understanding of how to promote student learning and academic success, and experience working with students are desirable characteristics for team members.

A completed Masters' degree in a human service-related field, such as in student personnel, student affairs, counseling, or a related field is preferred. Experience as a live-in or live-on professional in a collegiate environment and experience supervising professional staff is preferred.

Qualifications for housing staff positions can be gained through formal academic preparation, workshops, active research, self-study, work experience, participation in professional organizations, and in-service training. Well-rounded and effective housing staff gain knowledge through each of these methods.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume/Cover letter

Work Hours

STANDARD 8-5

Description of End Date

This is an off dated position with an end date of 6/30/2027. Notice for re-appointment is provided by May 15th of each calendar year.

Bidding eligibility ends January 20, 2026 at 11:55 P.M.