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HRIS & Shared Services Leader

The HRIS & Shared Services Leader is a strategic enterprise leader responsible for the design, governance, and performance of the HR technology ecosystem and shared services operations in a high growth, multi state environment. This role oversees HRIS platforms (e.g., ADP), case management tools (e.g., Deskpro, MeBeBot, etc.), service center operations, HR data and analytics, and workforce planning and modeling. This leader ensures that HR systems, processes, and data enable a world class employee experience, operational excellence, and trusted insights, while maintaining rigorous controls, privacy, and regulatory compliance. They will drive AI adoption and automation to improve quality, cycle time, user experience, and reporting; partner with HR centers of excellence, IT, Finance, Corporate Development, and second/third line functions; and serve as a key point of contact with regulators.

Key Responsibilities and Duties

+ Develops and executes a multi-year HRIS & Shared Services strategy aligned to organizational goals and workforce needs.

+ Ensures HR processes, records, and audits comply with local, state, federal, and provincial requirements; maintain comprehensive documentation and controls.

+ Designs the HR service delivery model (processes, staffing, SLAs, knowledge management) to ensure consistent, efficient, and high-quality support across a multi-state footprint.

+ Partners with senior leadership to translate strategic priorities into measurable HR operational and technology outcomes, informed by metrics and insights.

+ Owns the architecture, roadmap, and governance of HCM platforms (ADP, Deskpro, MeBeBot, etc.), including configuration, integrations, releases, and change controls. Directs system administration, access management, and data security to align with internal controls, privacy requirements, and regulatory obligations.

+ Evaluates and drives adoption of HR tech modules (Core HR, Payroll, Talent, Time, Benefits, Learning) and adjacent tools to optimize the HR ecosystem.

+ Implements and optimizes case management platforms (Deskpro, MeBeBot, etc.) to streamline workflows, reduce cycle times, and increase employee satisfaction.

+ Expands self-service and knowledge management, ensuring accurate, accessible content and continuous improvement of service channels.

+ Designs and deploys AI-enabled capabilities (chatbots, intelligent routing, generative content, process automation, predictive analytics) to improve quality, speed, and consistency of HR services. Establishes guardrails for responsible AI use, including bias, privacy, and security considerations, measure impact on user experience and operational metrics.

+ Owns HR data governance: standards, data quality, reconciliation, lineage, and stewardship across systems and integrations.

Minimum Qualifications

+ 8 years of experience leading HR Programs, Operations, and HRIS Systems

+ Previous experience as a People Leader for large organization

Preferred Qualifications

+ 10+ years of experience leading HR Programs, Operations, and HRIS Systems

+ Knowledge of HR functions, processes, information systems, policies, compliance requirements and best practices

+ Demonstrated ability to oversee and maintain HRIS system configurations, troubleshooting technical issues, implementing upgrades, and ensuring data accuracy and integrity - ADP, Workday, UKG, etc.

+ Ability to work effectively with cross-functional teams, HR business partners, and other internal and external stakeholders to achieve common objectives and address HR-related needs

Educational Requirements

+ University (Degree) Preferred

Physical Requirements

+ Physical Requirements: Sedentary Work

Career Level

10PL

Posting end date - 1/17/26

Job Seeker Notice

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

**Pay Range** $165,757 - $224,259

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.