• SIU Team Lead

    Sedgwick (Miami, FL)


    By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

     

    Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

     

    Certified as a Great Place to Work®

     

    Fortune Best Workplaces in Financial Services & Insurance

    SIU Team Lead

    **PRIMARY PURPOSE** : To supervise a team of investigators and manage investigation assignments within a specified region; to implement investigative strategy and provide tactical/jurisdictional direction to investigators.

    ESSENTIAL FUNCTIONS and RESPONSIBILITIES

    + Supervises a team of investigators to ensure quality and timely handling of assignments.

    + Monitors colleagues' workload, productivity and training needs.

    + Identifies red flag indicators and recommends additional investigative services when appropriate.

    + Advises management of trends and issues with recommended course of action.

    + Performs quality review to ensure assignment objectives are met and in compliance with quality standards and client protocol.

    + Maintains contact with the claims team.

    ADDITIONAL FUNCTIONS and RESPONSIBILITIES

    + Performs other duties as assigned.

    + Supports the organization's quality program(s).

    + Travels as required.

    SUPERVISORY RESPONSIBILITIES

    + Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

    + Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

    + Provides support, guidance, leadership and motivation to promote maximum performance.

    QUALIFICATIONS

    Education & Licensing

    Bachelor’s degree from an accredited college or university preferred. Licenses as required.

    Experience

    Six (6) years investigative industry experience, including two (2) years of supervisory experience or equivalent combination of education and experience.

    Skills & Knowledge

    + Thorough knowledge of claims investigation processes for multiple product lines

    + Leadership/management/motivational skills

    + Strong organizational skills

    + Excellent interpersonal skills

    + Excellent negotiation skills

    + Excellent oral and written communication

    + PC literate, including Microsoft Office products

    + Ability to work in a team environment

    + Ability to meet or exceed Performance Competencies

    WORK ENVIRONMENT

    When applicable and appropriate, consideration will be given to reasonable accommodations.

     

    **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

    **Physical:** Computer keyboarding, travel as required

    **Auditory/Visual:** Hearing, vision and talking

    **NOTE** **:** Credit security clearance, confirmed via a background credit check may be required for this position.

     

    The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

     

    Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

     

    If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

     

    Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com