• Lead Coordinator, Group Tours and Customer Visits…

    US Tech Solutions (East Moline, IL)


    **Note** :

    + Talent will support both the Harvester and Seeding locations in Moline, IL.

    + No remote work available for this role.

    + Interviews will be conducted in person in Harvester for 1 hr. increments.

    + 1st shift and 40 hours per week.

    + 7 am to 3:30 pm or 7:30 am to 4 pm, each with 30 minute lunch

    **Description** :

    + Talent will demonstrate a professional etiquette, be a genuine people person, with high energy and excited to perform their job duties on a daily basis. This individual will be organized with attention to detail. This talent will need to be flexible with changes and takes initiative; while demonstrating they can work without supervision in a trustworthy and proactive manner.

    + Responsible for planning and coordinating factory tours and visitor experiences, ensuring exceptional customer service, safety compliance, and smooth logistics. Acts as the primary contact for visitors and oversees tour operations and related administrative tasks.

    Key Responsibilities

    + Schedule and confirm tours.

    + Welcome visitors, provide orientation, and ensure PPE and safety compliance.

    + Deliver high-quality experiences, including special tours and events.

    + Address inquiries and resolve issues promptly.

    + Maintain visitor databases, prepare waivers, and compile reports.

    + Train and support tour guides; implement process improvements.

    Qualifications

    + Associate degree in Hospitality, Business, or related field (preferred).

    + 1–3 years in customer service, event planning, or visitor services.

    + Strong organizational, communication, and problem-solving skills.

    + Proficiency in Microsoft Office Suite. Power BI (Nice to have)

    About US Tech Solutions:

    US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

     

    US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.