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**Req ID:** 353999

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Public Cloud Billing Subject Matter Expert (SME) to join our team in Austin, Texas (US-TX), United States (US).

Public Cloud Billing Subject Matter Expert

Overview

The Billing Subject Matter Expert (SME) plays a crucial role in overseeing invoicing, chargeback, and financial management processes for IT services, with a particular focus on public cloud and shared technology environments. This position is responsible for ensuring that invoicing is conducted accurately, promptly, and transparently. The SME supports the resolution of billing disputes and provides essential financial insights to both internal stakeholders and external customers.

Key Responsibilities

IT Financial Management (ITFM) Billing & Chargeback

The SME leads the implementation and ongoing management of IT Financial Management (ITFM) billing and chargeback processes for services consumed within public cloud environments. This responsibility encompasses compiling and validating resource unit (RU) and usage data by utilizing agreed-upon tools and methodologies. The SME ensures the integrity of the billing process by identifying and addressing any data feed issues, applying the correct rates, and aggregating charges to guarantee accurate chargeback invoicing.

Additionally, the SME is tasked with maintaining account code tables, which are essential for tracking and reporting billing activities. To facilitate detailed analysis and transparency, the SME ensures that all billed volumes can be drilled down by service, product, and component. This is achieved through the integrated tagging of all relevant items, enabling precise tracking and accurate chargeback allocation throughout the billing cycle.

Monthly Billing Operations

The SME coordinates with both internal and external stakeholders to review preliminary charges and resource unit (RU) volumes monthly. Responsibilities include presenting and validating monthly invoices and all supporting data and documentation through designated billing tools. The SME also provides detailed variance explanations for fluctuations in RU dollars and volumes, adhering to established thresholds and reporting requirements.

Dispute Resolution, Adjustments & Service Credit Management

Accurate research and resolution of invoice disputes is a key function of this role. The SME is responsible for issuing prior period adjustments (PPAs) and calculating interest as necessary, ensuring timely corrections and preventing recurring billing issues. The SME responds to service credit claims, and processes credits according to service level agreements (SLAs). Monitoring and completing ServiceNow requests within SLA timeframes are an essential part of this responsibility.

Reporting & Forecasting

The SME delivers historical and forecasted utilization and cost reports, including 18-month rolling views and budget forecasts to support both annual and biennial planning cycles. Forecasts are adjusted based on technology changes, capacity planning, and service decommissioning. The SME also prepares and presents budget reporting for customers to support annual operating budget reports and biennial Legislative Appropriations Requests (LAR).

Required Skills & Qualifications

-5 + years of experience in IT financial management, billing, and chargeback processes for Hyperscalers.

-5+ years of Experience with cloud billing, resource unit tracking, and financial systems/tools such as ITFM and ServiceNow.

- Experience resolving complex billing disputes and implementing process improvements.

Preferred Experience

- Strong analytical skills for variance analysis, forecasting, and reporting.

- Familiarity with public sector or shared services environments is advantageous.

- Demonstrated ability to manage large data sets, prepare detailed reports, and support audit and compliance requirements.

- Experience with budget planning, legislative appropriations, and financial forecasting.

- Excellent communication and stakeholder management abilities.

*This is a hybrid position with occasional client site work required, so local to Austin, TX is preferred. *

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

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