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How you'll help us Keep Climbing (overview & key responsibilities)

At

Delta Air Lines, connection is at the heart of everything we do and guides our

every action. We strive to welcome and care for all of our customers during

their travels with us and aim to deliver an elevated experience.

We are seeking a Grade 7 Customer Trip Product Owner to

own the context building of trip details and steward the enterprise trip data

repository. You will define how trip events, customer and flight attributes,

and operational signals are captured at the lowest data level to create a

trustworthy, real-time source of truth. This role also enables internal

customers to onboard to the platform and partners closely with the

Notifications Business Rules Engine to feed timely, accurate payloads for

customer communications.

Scope & Impact

+ Owns the trip context domain and the enterprise trip datarepository—schemas, events, relationships, and governance.

+ Influences Customer and Flight data product roadmaps toensure essential context is modeled and maintained at the lowest data level.

+ Enables internal customers (operations, care, digital,analytics) to onboard and build on the platform with reliable APIs anddocumentation.

+ Feeds the Notifications Business Rules Engine with timelyand accurate context to power correct template selection and payloadconstruction.

Tools & Platforms:

+ Data: Event streaming, ETL/ELT pipelines, datacatalog/lineage, schema registries, monitoring/alerting.

+ Identity & Consent: Customer ID resolution,preference management, consent capture and enforcement.

+ Notifications: Business Rules Engine, template services,push gateways, SMS aggregators, email providers.

+ Delivery & Docs: Backlog/roadmap tools, API gateways,developer portals, documentation platforms.

Key Responsibilities

1) Strategy & Roadmap

+ Define a multi-quarter roadmap for trip context,repository capabilities, and platform enablement tied to measurable outcomes.

+ Translate objectives into epics/features with clearacceptance criteria and dependencies across Customer and Flight data products.

+ Prioritize based on customer impact, operational risk,compliance, and technical feasibility; manage trade-offs transparently.

2) Trip Context Data Management

+ Own canonical trip schemas, event definitions, andrelationships across bookings, changes, disruptions, and resolutions.

+ Set data quality SLAs and validation rules (freshness,completeness, accuracy, consistency); drive remediation for defects.

+ Ensure context is modeled at the lowest level necessaryto support eligibility, personalization, and compliance use cases.

+ Partner with engineering on event-driven architecturesand APIs; define contracts and versioning for backward compatibility.

3) Platform Onboarding & Enablement

+ Create onboarding guides, sample payloads, SDKs, andreference integrations for internal customers.

+ Run intake, discovery, and readiness assessments; alignon use cases, data needs, guardrails, and service levels.

+ Establish support processes (runbooks, SLAs, officehours) and feedback loops to improve developer experience.

4) Integration with Notifications Business Rules Engine

+ Provide timely, accurate trip context to the rules enginefor template eligibility, selection, and payload construction.

+ Co-design suppression, sequencing, and failover logicinformed by data quality, customer preferences, and operational realities.

+ Maintain shared observability (dashboards, alerts) forevent-to-send latency, payload correctness, and incident response.

5) Architecture & Cross-Domain Integration

+ Collaborate with Customer and Flight data product ownersto influence schemas, identifiers, and lifecycle events.

+ Integrate with identity resolution, consent/preferenceservices, and eligibility engines to enable personalization and compliance.

+ Plan cutovers, deprecations, and migration paths thatreduce complexity and safeguard data lineage.

6) Compliance, Risk & Controls

+ Ensure adherence to privacy, security, and regulatoryrequirements (e.g., CAN-SPAM/TCPA for contactability, GDPR/CCPA for datarights).

+ Steward consent, preferences, and retention policies intrip context; maintain audit trails and data governance artifacts.

+ Define incident management runbooks and escalation pathsfor data issues impacting communications and operations.

7) Stakeholder & Change Management

+ Align cross-functional stakeholders (Ops, Care, Digital,Marketing, Legal, Security) on priorities and release plans.

+ Lead enablement for new capabilities—training,documentation, and change communications for internal customers.

+ Facilitate UAT and incorporate feedback to improveclarity, correctness, and developer experience.

8) Delivery & Execution

+ Maintain an outcomes-focused backlog; provide clearrequirements, data contracts, and acceptance criteria.

+ Plan iterative releases; measure impact with dashboardsand adjust based on performance and stakeholder feedback.

+ Focus on cross-functional collaboration over ceremonycompliance; unblock dependencies proactively.

What you need to succeed (minimum qualifications)

+ 5–7+ years in Product Ownership/Management withexperience in data products or platforms.

+ Deep familiarity with data modeling, event-drivenarchitectures, and data quality/governance practices.

+ Experience integrating with messaging/notificationsystems and consent/preference services.

+ Strong analytical skills; ability to diagnose data issuesand reason about lineage, timeliness, and correctness.

+ Excellent communication and stakeholder management; ableto align diverse teams on shared data contracts and outcomes.

+ Working knowledge of privacy, security, and regulatoryconsiderations for customer communications and data handling.

+ Consistently prioritizes safety and security of self,others, and personal data.

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high schoolequivalency.

+ Is at least 18 years of age and has authorization to workin the United States.

What will give you a competitive edge (preferred qualifications)

+ Experience in travel/transportation or other real-time,operations-heavy domains.

+ Exposure to customer data platforms, identity resolution,and eligibility/personalization engines.

+ Familiarity with experimentation (A/B testing),accessibility, localization, and resiliency patterns.

+ Knowledge of cloud data ecosystems and observabilitytooling (logs, metrics, tracing, alerting).

Benefits and Perks to Help You Keep Climbing

Our

culture is rooted in a shared dedication to living our values – Care,

Integrity, Resilience, Servant Leadership, and Teamwork – every day, in

everything we do. At Delta, our people are our success. At the heart of what we

offer is our focus on Sharing Success with Delta employees. Exploring a career

at Delta gives you a chance to see the world while earning great compensation

and benefits to help you keep climbing along the way:

+ Competitivesalary, industry-leading profit sharing program, and performanceincentives

+ 401(k) withgenerous company contributions up to 9%

+ Paid time offincluding vacation, holidays, paid personal time, maternity and parentalleave

+ Comprehensivehealth benefits including medical, dental, vision, short/long termdisability and life benefits

+ Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help withloved ones in all stages

+ HolisticWellbeing programs to support physical, emotional, social, and financialhealth, including access to an employee assistance program offeringsupport for you and anyone in your household, free financial coaching, andextensive resources supporting mental health

+ Domestic andInternational space-available flight privileges for employees and eligiblefamily members

+ Careerdevelopment programs to achieve your long-term career goals

+ World-widepartnerships to engage in community service and innovative goals createdto focus on sustainability and reducing our carbon footprint

+ BusinessResource Groups created to connect employees with common interests topromote inclusion, provide perspective and help implement strategies

+ Recognitionrewards and awards through the platform Unstoppable Together

+ Access to over500 discounts, specialty savings and voluntary benefits through Deltaperkssuch as car and hotel rentals and auto, home, and pet insurance, legalservices, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here