"Alerted.org

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Position Overview

The Senior Manager of Detection Operations is responsible for the daily execution of the IFCOE’s Internal Fraud alert review and referral processes. Reporting to the Director of Detection Operations this role will be a ‘first amongst peers’ providing leadership support to Operations staff. The Senior Manager will be responsible for Identifying reviewing and escalating potential incidents of internal fraud, misconduct, or policy violations. This role conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral for investigation, ensuring timely, accurate, and confidential handling of sensitive matters. Plays a critical role in protecting the organization's assets, reputation, and compliance posture.

Key Responsibilities:

+ Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals.

+ Conduct initial assessments to determine credibility severity and appropriate escalation and or referral paths

+ Prepare clear and well documented alert summaries and supporting materials for referral to investigations

+ Maintain accurate case records in accordance with internal policies, regulatory requirements, and quality standards

+ Identify trends, patterns, or emerging risks related to internal fraud or misconduct

+ Collaborate with cross functional teams to ensure proper handling and resolution of referred alerts

+ Ensure strict confidentiality and objectivity when handling sensitive colleague related matters

+ Support continuous improvement of fraud detection and referral processes

+ Ensure operational coverage, service level adherence and timely escalation of high-risk incidents

+ Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds and models into monitoring systems

+ Contribute to reporting on detection effectiveness and operational performance

+ Partner with investigations on case referrals and feedback loops to refine detection quality

Desired Leadership Characteristics:

+ Calm and decisive under pressure.

+ Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues

+ Initiative and bias for action and for getting things done

+ Proven ability in extending and maintaining strong relationships in a complex multi-national corporation

+ Strong problem solver with the ability to use analytical methods to affect change

+ Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment

Preferred Qualifications

+ 10 years of experience in fraud operations, monitoring, or security operations,

+ Deep understanding of fraud monitoring tools, insider threat detection and case management systems

+ Strong knowledge of internal fraud typologies and insider risk behaviors

+ Proven track record of managing global operations teams

+ Strong collaborations skills with Technology, CEG, Legal and risk oversight functions

+ Experience with operational KPIs, back-office case and SLA management, and executive reporting

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

**Job:** Operations

**Primary Location:** US-New York-New York

**Other Locations:** United States, US-North Carolina-Charlotte

**Schedule** Full-time

**Req ID:** 26000433