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Description

Key Responsibilities:Provide age-appropriate patient assessments and interventions.Room patients; obtain, measure, and document vital signs and pertinent clinical information in the electronic medical record (EPIC/Care Connect).Prepare patients and treatment rooms for examinations and procedures.Assist physicians and clinicians during office visits and special procedures.Administer medications and injections as directed and within scope of practice.Perform EKGs, venipuncture, waived laboratory testing, and vision and hearing screenings.Prepare, label, and transport laboratory specimens according to policy.Recognize abnormal clinical findings and laboratory results and report promptly to the provider.Perform Basic Life Support (BLS) and assist patients during emergency situations.

Documentation and Health Information ManagementAccurately document all patient care activities in EPIC/Care Connect.Review patient charts prior to visits to identify pending reports or follow-up needs.Maintain medical records in accordance with departmental, regulatory, and privacy requirements.Respond to Care Connect in-basket messages and patient communications (e.g., MyUCLAHealth) in a timely manner.Prepare reports and supporting documentation for physician review.

Patient Experience and C-I-CARE PracticesConsistently demonstrate UCLA Health C-I-CARE patient experience practices in all interactions with patients, families, visitors, and staff.Introduce self and role; clearly explain care activities, expected timeframes, and next steps.Address patients using their preferred name and title while maintaining privacy, dignity, and confidentiality.Anticipate and respond promptly to patient and family needs, questions, and concerns.Practice professional phone etiquette and exit interactions courteously with clear follow-up communication.Serve as a role model for professionalism, teamwork, and positive problem-solving.Comply with Health System Workplace Conduct and Dress Code policies.

Clinic Operations and WorkflowOrganize and prioritize tasks to facilitate smooth patient flow.Participate in unit staff meetings and in-service education to support process improvement initiatives.Participate in the creation and maintenance of clinical schedules and assigned duties lists.Maintain par levels for clinical and medication supplies and place orders weekly or as needed.Inventory, organize, and manage medical supplies, equipment, and sample medications.Maintain quality control logs, refrigerator/freezer temperature logs, and equipment checks per policy.Recognize and report equipment malfunctions to management.

Administrative and Front Office SupportAssist with front office functions including telephone communication, appointment scheduling, chart preparation, filing, faxing, photocopying, and prescription refills.Perform computer data entry and complete required forms accurately and timely.Follow proper channels of communication and chain of command.

Training, Compliance, and Professional ResponsibilitiesAssist with orientation of new healthcare personnel to clinic layout, equipment, and general policies and procedures.Interact cooperatively and professionally with physicians, patients, staff, and other departments, including in high-pressure situations.Adhere to all University, Health System, and departmental policies and procedures.Comply with all safety regulations regarding Bloodborne Pathogens and hazardous materials.Perform other duties as assigned.

Qualifications

Medical Assistant Certificate from an accredited program.Minimum of two years of clinical experience in an ambulatory or outpatient setting.Current Basic Life Support (BLS) certification from the American Heart Association or American Red Cross.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.