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Senior Client Care Director

Job ID

249607

Posted

12-Jan-2026

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Executive Management

Location(s)

New York City - New York - United States of America

Business Group Overview

CBRE’s Investor Client Coverage, dedicated to serving a select group of the firm’s top institutional clients across the commercial real estate sector. As the world’s leading commercial real estate services and investment firm, CBRE leverages the group to deliver differentiated value through integrated C-suite relationship management and seamless, cross-enterprise execution.

This enterprise-wide approach enhances client engagement across CBRE’s full portfolio of investor services, including but not limited to capital markets, leasing, property management, valuations, thought leadership, and consulting services.CBRE’s Investor Client Coverage plays a critical role in achieving superior client outcomes that distinguish CBRE in the marketplace. Joining CBRE’s Investor Client Coverage offers the opportunity to contribute to high-impact strategies shaping global real estate investment decisions, build long-term partnerships with influential institutional investors, and drive innovation across a $20+ trillion commercial real estate addressable market.

About the Role

CBRE’s Investor Client Coverage team is seeking a Senior Coverage / Relationship Lead to expand and deepen the firm’s institutional client coverage capabilities. CBRE’s Investor Client Coverage is comprised of senior enterprise leaders responsible for coordinating and delivering CBRE’s comprehensive services to its most strategic investor clients.

This role requires developing a deep understanding of client objectives and orchestrating cross-functional teams to meet complex, multi-dimensional client needs. The ideal candidate brings significant experience in senior, client-facing roles—ideally within investment banking, corporate banking, or management consulting—and is adept at operating within a large institutional coverage model.

As a key enterprise executive, the Senior Coverage Lead will manage the strategic, day-to-day coverage of a select group of high-profile institutional investors. This individual will drive cross-selling opportunities across CBRE’s full platform while representing the firm at the highest levels of client engagement. This is a salaried role focused on long-term relationship development rather than transactional sales.

What You'll Do

+ Serve as the primary relationship lead for a defined portfolio of institutional investor clients, owning end-to-end coverage and engagement strategy.

+ Develop and execute strategic client coverage plans that deepen relationships, identify cross-selling opportunities, and promote CBRE’s integrated service offerings.

+ Act as an enterprise executive, representing CBRE in senior-level client meetings, industry events, and internal leadership forums.

+ Collaborate closely with internal business lines—including capital markets, leasing, property management, valuation, consulting, and operations teams—to deliver coordinated, client-specific solutions across geographies.

+ Monitor market trends, client priorities, and competitive dynamics to provide proactive insights and strategic recommendations.

+ Foster trusted, long-term client relationships through exceptional communication, anticipation of client needs, and delivery of measurable value.

+ Contribute to the broader platform by sharing best practices and supporting enterprise-wide initiatives.

+ Provide formal supervision to team members, including performance management, coaching, development, recruiting, and hiring.

+ Coordinate and manage daily team operations, including workload planning, task assignment, deadline management, and cross-training.

+ Partner with Regional Group Presidents and senior leadership to execute enterprise strategic initiatives.

+ Drive market share growth across core services while maintaining and extending CBRE’s competitive advantage.

+ Ensure business operations are efficient, scalable, and cost-effective.

+ Lead by example, modeling behaviors aligned with CBRE’s RISE values and influencing stakeholders across the organization.

+ Identify and resolve complex, multi-dimensional operational and organizational challenges through thoughtful analysis and collaboration.

What you'll Need

+ Bachelor’s degree in Business, Finance, Real Estate, or a related field; advanced degree (MBA preferred).

+ 8+ years of experience in senior relationship management or client coverage roles within investment banking, corporate banking, management consulting, or similar institutional environments.

+ Strong understanding of investment management principles and institutional investor dynamics within commercial real estate.

+ Proven ability to lead executive-level client relationships and drive strategic cross-selling in a non-commissioned environment.

+ Exceptional communication and presentation skills, with the ability to engage credibly with C-suite stakeholders.

+ Demonstrated success influencing across complex, matrixed organizations.

+ Based in, or willing to relocate to, New York City.

+ Experience operating within a large institutional coverage or client relationship model.

+ Familiarity with major commercial real estate fund managers, investor strategies, and capital allocation objectives.

+ Exposure to alternative investment platforms or institutional portfolios with significant real estate holdings.

+ Track record of balancing commercial outcomes with relationship-centric client coverage approaches.

_CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Senior Client Care Director position is $250,000 annually and the maximum salary for the_ _Senior Client Care Director_ _position is $300,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program._

**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)