• Associate IT Support Specialist

    Sigmatech, Inc. (Arlington, VA)


    Job Descriptions:

    About Our Organization

    DASA DE&C manages the Army's Security Assistance and Armaments Cooperation programs that engage allies and partners across the full spectrum of Army acquisition to achieve force dominance. We lead the U.S. Army Security Assistance Enterprise (ASAE), providing leadership, resource management and policy oversight. We build the capabilities of allies and partners, strengthen relationships with our foreign partners, and strengthen the U.S. industrial base.

    Position Overview

    As an Associate IT Support Specialist, you will be a key member of the Information Management Office (IMO), providing direct, hands-on technical support for all DASA DE&C personnel. This role is focused on resolving user-facing technical issues and assisting with the daily administration of IT hardware, software, and network access under the guidance of senior staff. You will be a primary point of contact for troubleshooting user issues and will learn to interface with enterprise-level service providers like DISA and the Joint Service Provider (JSP). This is a non-inherently governmental function performed under the direction of government leadership, where you will apply and grow your understanding of Department of War and Department of the Army IMO procedures.

    Core Duties and Responsibilities

    + Desktop and User Support: Provide Tier 1 technical support for workstations, printers, and peripherals. Troubleshoot and resolve common hardware, software, and network connectivity issues on both NIPRNet and SIPRNet environments.

    + Account and Access Management Support: Assist in preparing System Authorization Access Requests (SAARs) for government review and approval. Help with the creation, modification, and termination of user accounts for networks and mobile devices as directed.

    + Wireless Systems Support: Assist in the management of government-furnished wireless systems and accounts. This includes supporting the issuance and recovery of mobile devices (e.g., cell phones, tablets), helping with account setup and configuration, and providing basic user support for connectivity issues.

    + Hardware Lifecycle Support: Assist with the full lifecycle of IT assets. Help receive, image, and issue new computers and mobile devices; maintain accurate inventory records under supervision; and prepare outdated equipment for disposal.

    + Conference and VTC Support: Assist in the setup, operation, and troubleshooting of audio-visual (AV) equipment for meetings and conferences. Provide technical support for unclassified and secure video teleconferences (VTC/SVTC).

    + Network and Security Coordination: Support the technical liaison between DASA DE&C users and enterprise service providers (e.g., JSP, DISA, NEC). Assist in tracking and reporting workstation compliance with security directives.

    Required Experience:

    Essential Requirements

    + Security Clearance: Must possess and maintain a current Secret security clearance.

    + Education: Bachelor’s degree in Information Technology, Cybersecurity, or a related field is required.

    + Experience:

    + A minimum of three to five (3-5) years of professional, hands-on experience in an IT help desk or desktop support role.

    + Exposure to a DoW or U.S. Government environment and its IT procedures is highly desirable.

    + Skills:

    + Proficiency in troubleshooting Microsoft Windows operating systems and the Microsoft Office suite.

    + Familiarity with Active Directory for user account management.

    + Ability to follow procedures to troubleshoot hardware, software, and peripherals in both NIPRNet and SIPRNet environments.

    + Working knowledge of network access request procedures (SAARs).

    + Excellent communication and customer service skills.

    Preferred Certifications

    + Required: CompTIA Security+ CE or another DoW 8570/8140 IAT Level II baseline certification is required to start or must be obtained within 6 months of hire.

    + Highly Preferred: CompTIA A+, CompTIA Network+.

    + Preferred: Relevant Microsoft certification (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate).

    Work Environment

    + Location: This position is located in Arlington, VA.

    + Schedule: This is a full-time, on-site position supporting daily operational rhythms. Remote work for this position is not authorized.

    + Travel: May be required up to 10% of the time to CONUS locations for temporary duty (TDY).

    + Collaboration: This role requires constant, direct collaboration with users across the organization, government leadership, and external IT service providers.

     

    Keyword: Associate IT Support Specialist

     

    From: Sigmatech, Inc.