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Job Summary and Responsibilities

As our Medical Office Representative, you will serve as the initial point of contact for our valued patients, expertly coordinating all referrals and authorizations to ensure seamless access to care.

Every day you will deliver excellent customer service through clear and empathetic communications, efficiently managing phone calls and distributing messages to the appropriate personnel. You will also adeptly handle patient requests for referrals and authorizations, ensuring accuracy and timeliness.

To be successful in this role, you will possess exceptional interpersonal and communication skills, a strong commitment to patient satisfaction, and a meticulous approach to administrative tasks. You will be a proactive team member, comfortable navigating various patient requests and contributing to a positive and efficient clinic environment.

+ Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.

+ Consistently makes eye contact and smiles.

+ Demonstrates active listening with positive can do attitude.

+ Consistently respectful, concerned, and shows empathy.

+ Uses scripted greeting. "Thank you for choosing Mercy Medical Group this is (your name) how can I help you"

+ Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Job Requirements

Required

+ High School Graduate General Studies, upon hire or

+ High School GED General Studies, upon hire

Preferred

+ Six (6) month's experience in anoutpatient setting as a Medical OfficeReceptionist or

+ an equivalentamount of experience in a high-volumecustomer service role in anotherindustry/environment; or

+ 6 monthsexperience as a Phone Receptionist orHealth Information Associate withinDignity Health Medical Foundation. and

+ Experience with multi-line phones/ACDphones

***This position is represented by SEIU United Healthcare Worker.

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. Our 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state-of-the-art health care delivery system in the communities we serve .We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

One Community. One Mission. One California (https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)

Pay Range

$24.98 - $28.18 /hour

We are an equal opportunity/affirmative action employer.