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Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Your Career

We are seeking a high-caliber Director (IC) of Strategic Sales Program and Operations to serve as the primary architect of our AI-driven sales future. This is a unique, hybrid role designed for a leader who can navigate the complexities of AI/ML technology while staying deeply rooted in the practical realities of a North American (NAM) Sales organization.

You will be the "Technical Translator" who bridges the gap between our IT AI teams and the field. Your mission is to ensure that every AI agent built and every tool rolled out isn't just technologically impressive, but fundamentally changes the way our sales teams win.

Your Impact

AI Strategy & Technical Liaison

+ ASR Automation: Partner with IT to lead the automation of the Account Strategy Review (ASR) process. You will define the business logic that allows AI agents to synthesize data into high-quality strategic insights, reducing prep time while increasing win rates.

+ Solution Problem-Solving: Act as a hands-on partner to IT; you must be able to understand technical architectures (e.g., how AI models access sales data) to help troubleshoot roadblocks and ensure the "how" of the build meets the "what" of the sales need.

+ Use Case Identification: Proactively identify new opportunities for AI/ML to solve sales friction points, from lead scoring improvements to automated coaching triggers.

Strategic Operations & Annual Planning

+ The Strategic Narrative: Lead the operational storytelling for the NAM annual planning process. You will articulate how AI and operational efficiencies will serve as the engine for next year’s growth.

+ IT Synthesis: Act as the voice of the NAM field for all new IT initiatives, ensuring that the "Sales Perspective" is integrated into the design phase of every enterprise tool.

Field Enablement & Adoption

+ Influential Leadership: Lead the rollout of new sales tools and AI initiatives across the NAM region. Because you lead through enablement rather than mandate, you will focus on building "champion" networks and high-impact training programs.

+ Feedback Loops: Establish continuous feedback mechanisms to ensure tools are evolving based on real-world field usage and changing market conditions.

Your Experience

+ The Hybrid Skillset: 8–10+ years of experience in Sales Operations, Strategy, or Business Technology. You must have a proven track record of working directly with technical teams to deploy AI/ML or complex data products.

+ Technical Fluency: While you don't need to write code, you must be comfortable discussing data pipelines, LLM capabilities, and RAG (Retrieval-Augmented Generation) to effectively problem-solve with IT.

+ Change Management Mastery: Demonstrated ability to drive adoption of new behaviors in a large, fast-paced sales environment through influence and value-demonstration.

+ Executive Communication: Exceptional ability to synthesize complex technical roadmaps into a clear strategic narrative for senior leadership.

+ Operational Rigor: Deep understanding of the sales tech stack (CRM, Sales Engagement, etc.) and the typical "day in the life" of a NAM Sales Representative.

+ Program Management Excellence: Exceptional ability to manage complex, cross-functional initiatives with numerous stakeholders, ensuring timelines and milestones are met.

The Team

Our sales operation team members support our sales account managers and systems engineers to assist in large organization’s migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world. You support the sales team by providing research, reports, and craft and support systems and processes that enable the process of sales. It’s a true partnership, one built on building the best cybersecurity solutions for each individual client.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) is expected to be between $167,000 - $219,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (http://benefits.paloaltonetworks.com/) .

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No.** **Please note that we will not sponsor applicants for work visas for this position.