• Associate Project Manager

    Aston Carter (West Sacramento, CA)


    Associate Project Manager

    Job Description

    In this role, you will serve as the primary point of contact for all customer interactions related to clinical, pharma, and clinical trial testing. You will ensure an exceptional customer experience throughout the entire laboratory process, from sample intake to final deliverables. This includes maintaining accurate logs of all incoming samples, performing quality checks on all customer-facing outputs, and resolving issues with precision and professionalism.

     

    You will communicate frequently with both internal teams and external clients regarding testing activity, discrepancies, timelines, and documentation requirements. Because this position supports genetic sequencing and tumor sample testing, meticulous documentation is essential, including maintaining study records that may be submitted to the FDA. You will be the first person to intake samples and the last person to handle them before they are sent out, ensuring traceability every step of the way.

     

    This position also includes training other client services team members, maintaining a complaint log, and promptly communicating any issues or concerns to senior leadership.

    Key Responsibilities

    + Act as the primary customer contact for clinical, pharma, and clinical trial testing inquiries.

    + Handle intake, cataloging, and organization of patient tumor samples for genetic sequencing.

    + Maintain accurate logs of current samples and ensure documentation integrity throughout the testing lifecycle.

    + Conduct quality checks on all deliverables prior to release to customers.

    + Communicate test-related updates, discrepancies, and results with internal teams and external clients.

    + Manage heavy documentation requirements, including study documentation intended for FDA submission.

    + Train client services personnel as needed.

    + Maintain a complaint log and escalate issues to senior leadership.

    + Ensure all communications—primarily via email—are clear, timely, and professional.

    Hard Skills

    + Proficiency in Word, Excel, and database/information systems.

    + Experience with regulatory compliance standards, including HIPAA.

    + Strong understanding of medical terminology.

    + Ability to navigate various lab information management systems (LIMS).

    + Molecular biology knowledge related to clinical testing.

    + Experience with billing, reimbursement, quality checks, and documentation.

    Soft Skills

    + Excellent verbal and written communication.

    + Positive, adaptable attitude in a fast‑paced, evolving environment.

    + Strong focus and attention to detail.

    + Comfort with shifting priorities and continuous change.

    Additional Skills & Qualifications

    + One year of experience and/or relevant training; or an equivalent combination of education and experience.

    + Ideal background includes PM, APM, QC, or document control roles.

    + Minimum of 2 years of customer service experience required.

    + Strong interpersonal, analytical, problem‑solving, and organizational skills.

    + Intellectually curious and results‑oriented.

    + Proficient in Microsoft Outlook and Excel (pivot tables, formulas).

    + Strong data entry skills and a commitment to documentation accuracy.

    + AA or Bachelor’s degree preferred but not required.

    + Experience with LIMS systems—any platform is beneficial.

    + Previous experience at Genentech or similar biotech companies is an added plus.

     

    Job Type & Location

     

    This is a Contract to Hire position based out of West Sacramento, CA.

    Pay and Benefits

    The pay range for this position is $27.50 - $27.50/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in West Sacramento,CA.

     

    Application Deadline

     

    This position is anticipated to close on Jan 28, 2026.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.