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Job Title: ESS Account Specialist

Job Description

Join the rapidly growing Enterprise Special Services (ESS) team as an Account Specialist, where you will play a pivotal role in enhancing the shipper experience for vendors and sellers utilizing inbound transportation services. The team is dedicated to driving innovation within transportation and logistics, and we continuously evaluate and improve our network's shipper processes. This role involves working directly with shippers to develop solutions and improve performance metrics.

Responsibilities

+ Monitor, verify, and present data daily.

+ Overcome transportation disruptions and other barriers in real-time.

+ Identify root causes of transportation defects.

+ Maintain daily logs on assigned shippers.

+ Lead weekly calls with assigned shippers.

+ Conduct Daily Business Review Stand-up calls.

Essential Skills

+ Proficiency in account management and customer service.

+ Strong skills in Excel.

+ Problem-solving abilities, especially in transportation, intermodal, and supply chain.

Additional Skills & Qualifications

+ Experience in logistics or supply chain preferred.

+ Good relationship-building and organizational skills.

+ Effective communication skills.

+ Experience writing process improvement proposals.

+ Entry-level knowledge of MS Excel and data navigation.

Work Environment

The team operates in a dynamic and supportive work environment, providing ample training for technical skills. There is a strong emphasis on interpersonal and organizational skills, with opportunities to work alongside top customers and potentially convert to a full-time position. The team is entirely remote.

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Jan 28, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.