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Third Party Liability Agent Supervisor

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Third Party Liability Agent Supervisor

Salary

$59,345.00 - $90,211.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-38941-07403

Department

Department of Human Services

Division

HS Div Third Prty Liab

Opening Date

01/14/2026

Closing Date

1/28/2026 11:59 PM Eastern

Job Code

07403

Position Number

00244232

Union

SEIU Local 668

Bargaining Unit

F5

Pay Group

ST07

Bureau / Division Code

00211793

Bureau / Division

Bureau of Program Integrity / Division of Third Party Liability, Recovery Section

Worksite Address

303 Walnut Street

Worksite Address

Commonwealth Tower, 7th Floor

City

Harrisburg, Pennsylvania

Zip Code

17101

Contact Name

Ricki Paden

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Begin a new and rewarding career with the Department of Human Services (DHS)! We are seeking an experienced and motivated Third Party Liability Agent Supervisor to lead our team in the Division of Third Party Liability. Your work in this role will guide our staff in recovering medical and cash assistance funds that have been paid for by DHS where a liable third party is responsible. If you are looking forward to using your analytical skills and expertise in interpreting claims information, apply today!

DESCRIPTION OF WORK

In this position, you will supervise Third Party Liability Agents recovering medical and cash assistance benefits that were paid correctly or incorrectly. Your work will involve directing and planning work within the unit by assigning and reviewing work, as well as establishing performance standards. You will analyze federal and state lars pertinent to recovery and keep staff apprised of changes. Some of your duties will include ensuring the division’s goals are obtained, acting as liaison between the recover unit and HealthChoices/Managed Care Organizations plans, and researching problems areas within the unit. Additionally, you will participate in work groups and committees to provide relevant information for the development of the new or revised procedures, processes or policies.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00244232) .

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year of experience as a Third Party Liability Agent or Third Party Liability Specialist (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

+ One year of professional experience collecting, interpreting, or analyzing claims information;or

+ An equivalent combination of experience and training.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testonce for this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a Third Party Liability Agent or Third Party Liability Specialist for one or more years full-time?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How much full-time professional experience collecting, interpreting, or analyzing claims information do you possess?

+ 1 year or more

+ Less than 1 year

+ None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much college graduate coursework have you completed in public administration/public policy, pre-law, criminal justice, para-legal, criminal justice administration, or healthcare administration/health policy? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 30 credits or more

+ Less than 30 credits

+ None

06

WORK BEHAVIOR 1 - CUSTOMER SERVICE

Interacts with the public, coworkers, or other personnel to gather information, act as a liaison between staff, and explain rules, regulations, and policies related to third party liability recovery processes . Provides appropriate responses to inquiries and resolves issues and/or complaints.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions AND resolving issues or complaints.

+ B. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions BUT referred issues or complaints to someone else for resolution.

+ C. I have successfully completed college-level coursework related to communications, public speaking, public relations, conflict resolution, or interviewing.

+ D. I have NO experience or coursework related to this work behavior.

07

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The topics on which you answered questions and provided guidance.

+ The actual duties you performed related to customer service.

+ Your level of responsibility.

08

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

09

WORK BEHAVIOR 2 - WRITTEN COMMUNICATION

Writes and compiles information for reports, manuals, letters, memoranda, training materials, agendas, and presentations to convey information or respond to correspondence. Formats document submissions for review, approval, and distribution to personnel.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience writing various reports and documents. I was responsible for the final document that conveyed customized information to the intended recipients.

+ B. I have experience drafting various reports and documents. I was responsible for compiling a portion or a draft of the document; however, someone else was responsible for the final version that conveyed customized information to the intended recipients.

+ C. I have successfully completed college-level coursework related to business, writing, technical writing, English composition, journalism, or communication.

+ D. I have NO experience or coursework related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The type(s) of documents you wrote or drafted.

+ Your specific duties and level of responsibility.

11

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

12

WORK BEHAVIOR 3 - SUPERVISION

Performs the full range of supervisory duties. This includes assigning work; establishing priorities and timeframes for completion of work; reviewing and tracking employee performance and preparing evaluation reports; disciplining employees; interviewing prospective employees and recommending selection; resolving grievances and complaints; providing guidance to staff on complex problems; approving/denying leave requests; and identifying training needs and providing training to staff.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience performing supervisory duties which included assigning work; establishing priorities and timeframes for completion of work; reviewing and tracking employee performance and preparing evaluation reports; disciplining employees; interviewing prospective employees and recommending selection; resolving grievances and complaints; providing guidance to staff on complex problems; approving/denying leave requests; and identifying training needs and providing training to staff.

+ B. I have experience as a lead worker which included reviewing work for accuracy and timeliness and providing training to staff.

+ C. I have successfully completed college-level coursework or training related to effective supervision, management, or leadership but I do not have at least six months of supervisory or lead work experience in a work setting.

+ D. I have NO experience or training related to this work behavior.

13

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to your experience as a supervisor or lead worker.

+ Your level of responsibility.

14

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

15

WORK BEHAVIOR 4 - RESEARCH

Researches and analyzes pertinent third party liability related data and information such as legislation, policies, procedures, staffing, operations, program measures, procurement, and program impacts to construct charts, graphs, and reports to be used in program, fiscal, and policy analysis.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience researching databases, records, and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources.

+ B. I have experience retrieving specifically requested records and files from a single records location.

+ C. I have successfully completed college-level coursework related to research methods, research design and analysis, or data collection.

+ D. I have NO experience or coursework related to this work behavior.

16

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience researching databases, records, and files.

+ Your specific responsibilities.

17

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov