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Information Technology Generalist 2

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Information Technology Generalist 2

Salary

$67,736.00 - $102,905.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-38014-01542

Department

Public School Employees' Retirement System

Division

PS Info Tchlgy

Opening Date

01/14/2026

Closing Date

1/27/2026 11:59 PM Eastern

Job Code

01542

Position Number

00076431

Union

AFSCME

Bargaining Unit

A4

Pay Group

ST08

Bureau / Division Code

00721430

Bureau / Division

Bureau of Information Technology

Worksite Address

5 North 5th Street

City

Harrisburg, Pennsylvania

Zip Code

17101

Contact Name

Veronica Witmer

Contact Phone

717.720.4785

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

The Pennsylvania Public School Employees Retirement System (PSERS) serves over 500,000 active and retired public-school employees through its defined benefit and defined contribution plans. We are looking for an Informational Technology Generalist 2 to join our Bureau of Information Technology, Business Application Division to support the agency's imaging system, scanning software, and the master document inventory for PSERS mission critical pension application. If you have technical experience with imaging and scanning software, imaging workflows, as well as strong communication and documentation skills this opportunity may be the right next step in your career. Apply today!

DESCRIPTION OF WORK

The Information Technology Generalist 2 serves as the Imaging System Administrator and as such performs deployment, installation, planning, and support functions. This position performs administrative and consultative work advising staff on capabilities and limitations of available information technology and provides expertise and leadership for all phases of the comprehensive Imaging storage and retrieval system.

In this role you will be responsible to serve as the Scanning Capture and Analytics application Administrator; provide expertise on issues, problems, solutions, and capabilities and limitations of imaging and scanning technologies; handle needed interfaces between imaging and scanning systems with other agency business applications; and provides help desk support for issues with imaging, scanning, and document processing.

Candidates who will be successful in this role will have the ability to communicate both written and verbally and are able to manage workloads and prioritize.

Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00076431)

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with a 30-minute lunch. Work hours may be flexible and can be discussed during the interview.

+ Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report in-office based on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as an Information Technology Generalist 1, Applications Developer 1, or Network Specialist 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

+ Four years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services;or

+ Two years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate’s degree in any information technology field;or

+ A bachelor's degree in any information technology field;or

+ An equivalent combination of experience and training.

+ Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

Legal Requirements:

+ A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Do you have one or more years of experience as an Information Technology Generalist 1 while employed by the Commonwealth of Pennsylvania?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

Do you have one or more years of experience as an Applications Developer 1 while employed by the Commonwealth of Pennsylvania?

+ Yes

+ No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

Do you have one or more years of experience as a Network Specialist 1 while employed by the Commonwealth of Pennsylvania?

+ Yes

+ No

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

How many years of information technology experience do you possess?

+ 4 or more years

+ 3 to less than 4 years

+ 2 to less than 3 years

+ Less than 2 years

+ No experience

08

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

09

How much college coursework have you completed in an information technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ A conferred Bachelor's degree or higher

+ A conferred Associate's degree

+ 120 credits or more

+ 90 but less than 120 credits

+ 60 but less than 90 credits

+ 30 but less than 60 credits

+ Less than 30 credits

+ None

10

Have you successfully completed, or are you within three months of completing a bachelor's degree in information technology? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer “Yes” to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org/”target=_blank”) and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ Yes

+ No

11

If you are within three months of completing a bachelor's degree in information technology, on what date do you expect to graduate? If this does not apply to you, please type N/A in the text box below.

12

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

13

WORK BEHAVIOR 1 – DEVELOPING STANDARDS AND PROCEDURES

Implements policies and plans related to the release and deployment of software. Develops related standards and procedures to provide detailed instructions and ensure consistency and efficiency in processes. This includes guidance on the use of web analytics. Provides recommendations for changes as needed.Levels of PerformanceSelect the "Level of Performance" that best describes your claim.

+ A. I have experience developing information technology standards, or procedures. I was also responsible for implementing changes to these standards or procedures.

+ B. I have experience implementing information technology standards or procedures developed by someone else. I provided feedback and recommendations for changes to existing standards, or procedures.

+ C. I have successfully completed college-level coursework related to policy development or data analysis.

+ D. I have NO experience or coursework related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to developing standards and procedures.?

+ Your level of responsibility.?

15

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

16

WORK BEHAVIOR 2 – SOFTWARE TESTING

Conducts testing for new and modified software programs and systems to determine product quality and release readiness and address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, and usability. Ensures testing methods utilized are in compliance with established testing standards and procedures.Levels of PerformanceSelect the "Level of Performance" that best describes your claim.

+ A.I have experience testing new or modified software AND ensuring the test methods utilized were compliant with established standards and procedures.

+ B. I have experience testing new or modified software but was not responsible for ensuring the test methods utilized were compliant with established standards and procedures.

+ C. I have successfully completed college-level coursework related to hardware or software testing.

+ D. I have NO experience or coursework related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to software testing.

+ The type(s) of software you tested.

+ Your level of responsibility.

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

19

WORK BEHAVIOR 3 – WRITTEN COMMUNICATIONPrepares technical or narrative documents such as incident reports, testing script materials, and user acceptance documents and plans. Maintains call logs and identifies and reports recurring system issue patterns.Levels of PerformanceSelect the Level of Performance that best describes your claim.

+ A. I have experience writing reports or other documents which included recommendations for changes or action.

+ B. I have experience writing reports or other documents to provide information, but they did NOT include recommendations for changes or action.

+ C. I have experience drafting reports or other documents but someone else reviewed and finalized the documents.

+ D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.

+ E. I have NO experience or coursework related to this work behavior.

20

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to written communication.

+ The types of documents you prepared.

+ Your level of responsibility.

21

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

22

WORK BEHAVIOR 4 – APPLICATION MONITORING AND OPTIMIZATIONMonitors and maintains scheduled interfaces, new or existing application customizations, unit and system test documents, and user acceptance test scripts. Performs regression testing and monitors the integration and interaction of the system with other related components. Analyzes application performance and makes recommendations for program tuning and job scheduling. Researches technology developments and informs management of potential impacts to current systems.Levels of PerformanceSelect the Level of Performance that best describes your claim.

+ A. I have experience monitoring and evaluating application performance. I was responsible for performing regression testing and taking corrective action.

+ B. I have experience monitoring and evaluating application performance. I was responsible for performing regression testing; however, someone else took corrective action based on the data I collected.

+ C. I have successfully completed college-level coursework related to application optimization, application performance management, or performance tuning and optimization.

+ D. I have NO experience or coursework related to this work behavior.

23

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to application monitoring and optimization.

+ Your level of responsibility.

24

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

25

WORK BEHAVIOR 5 - TECHNICAL ASSISTANCETroubleshoots and resolves hardware and software issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues. Works with other IT areas to isolate and identify the cause of problems such as network, server, and performance issues. Provides guidance to staff in diagnosing, troubleshooting, and resolving hardware and software issues.Levels of PerformanceSelect the Level of Performance that best describes your claim.

+ I have experience troubleshooting and resolving user issues. I was responsible for resolving all levels of technical questions and issues. I was the escalation point for complex issues referred by lower-level technicians.

+ I have experience troubleshooting and resolving user issues. I was responsible for resolving routine questions and issues but referred more complex technical issues to a higher-level technician for resolution.

+ I have successfully completed college-level coursework related to information technology troubleshooting.

+ I have NO experience or coursework related to this work behavior.

26

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to the technical assistance you provided.

+ Your level of responsibility.

27

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov