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We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers—including 80% of the Fortune 500—across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The ServiceNow Practice Architect contributes to the growth, effectiveness, and profitability of the organization by providing senior technical leadership for a technical practice area. The Practice Architect is billable to a project and must have experience in a utilization capacity and adept in a wide range of technologies, services and consulting approaches used within their specific domain. This role supports consulting revenues ranging between $5M and $10M annually.

Practice Architect will also be responsible for managing multiple sales opportunities and account teams/programs. The Practice Architect provides sales and solution assurance of services for clients through a range of internal and external functions in the following areas: Solution, Account Interaction, Service Design Development and Practice pipeline responsibilities. A Practice Architect has the experience and background to identify resources, resource allocation, integration requirements, contract attributes and costing, customer interaction, and other key aspects of solution-based managed services for complex deliverable-based, fully outsourced, or extremely large scale engagements or programs and contribute input to a larger cross-functional solution.

The Practice Architect is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Practice Architect works as a team member along with the Project Manager, Technical Architect and

supporting team members to deliver the complete solution for the customer.

In this specific Practice Architect role the key focus will be on ServiceNow and solutions/services that integrate with ServiceNow. The Practice Architect will be capable of creating solutions for core ServiceNow modules such as ITSM independently but will work with experienced Practice Architects as necessary to craft solutions for other modules, integrations, and/or tools.

This role may require up to 25% travel.

Key Accountabilities and Priorities:

Required Education and/or Experience:

• Minimum 12 years of Industry experience with a minimum of 8+ years of ServiceNow configuration and development experience

Practical, hands-on experience with various versions of the ServiceNow platform is a must

• Experience with multiple ServiceNow products including: Virtual Agent, AppEngine, SPM, ITOM, SecOps, SAMPro, HAM Pro, ITSM, GRC/IRM, HRSD, CSM

• CMDB & CSDM experience with multiple sources of data including ServiceNow Discovery, Integrations with other tools, and data imports. Service Mapping experience is also a plus.

• ServiceNow Integration using Integration Hub and custom API based integrations. Experience with multiple of the following: Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO - SAML 1.1, SSO - SAML 2.0, OpenID , Digest Authentication, ODBC, Data Export, CTI

• Practical knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS and ServiceNow API's, Web Services

• ServiceNow Certified System Administrator required

• ServiceNow Certified Implementation Specialist required (atleast 2)

• Certified Master Architect or Certified Technical Architect preferred

• ITIL foundations certification preferred

• BA or BS degree in a related field, MS preferred.

• Proposal and/or Statement of Work development experience.

• Minimum 5 years’ experience building, integrating and delivering enterprise-wide solutions.

• Proven ITSM product/solution development management experience.

Consulting/Subject Matter Expertise:

• Understand customer requirements, translate them into actionable tasks, and provide oversight, guidance, and mentoring to admin teams

• Ensure ServiceNow engagements are delivered with the highest quality, on time, and on budget

• Work with team leads on resource planning to staff approved projects with resources from the team.

• Provide input to technical resources sourcing strategies.

• Build resource plans that ensure development teams are staffed with skill sets required to deliver new services. Interview and hire qualified administrators and developers, striving to improve bench strength and augmenting project teams with contract staff when required.

• Work with other members of the management team to understand project and business priorities and schedule work with development staff based on those priorities.

• Effectively lead teams providing appropriate direction and developmental feedback, conducting annual reviews and participating in compensation decisions.

• Define and build project budgets.

• Provide appropriate cost and resource estimates for all applicable phases of planned projects.

• Provide input to practice methodologies, standards and leading practices.

• Drive the practice methodologies, standards and leading practices downwards through the organization.

• Monitor and manages adherence to methodologies and standards to ensure activities are occurring as planned.

• Provide sales support in solution phases of sales engagement life cycle.

• Provides project level of effort and cost estimation

Analytical/Decision Making Responsibilities

• Proactively anticipate problems; define the problem; identify possible causes; work with team to identify solutions; selects and implement the most appropriate solution.

• Make key decisions based upon input from teams; solid understanding of IT Services principles; firm and business objectives and needs analysis.

Supervision Responsibilities:

• Provide oversight, mentoring, and training to onshore and off shore ServiceNow admin teams

• Exercise influence at many levels of the organization up to the Director Level.

• Ensures that both tactical and strategic Team Lead goals are met.

• Serve as a role model by promoting and demonstrating commitment to practice methodologies, processes and standards for both TEKsystems Global Services and industry-wide, recommending process improvements when necessary.

• Develops and trains Staff.

• Lend expertise to internal IT teams and task forces as well as other IT projects/programs.

• Sales Enablement Ability to develop, market and sell services and products

Requisite Business Abilities and/or Soft Skills:

• Proven Product Development ideally in key verticals.

• Understanding of resource management, communication management, cost management, risk management, quality management and integration management.

• Possesses an understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organizational structure.

• Maintains awareness of new and emerging technologies

• Strong knowledge and experience in disciplines, tools, and process resident within the specific practice.

• Work experience in professional services and consulting

• Strong analytical skills and problem solving skills needed to manage technical challenges on multiple project/program simultaneously.

• Possesses leadership qualities required to lead and manage high performing application engineering teams.

• Excellent interpersonal and communication skills required to lead and motivate technical teams that deliver quality services.

• Excellent management, interpersonal, communication, and organizational skills.

• Sound judgment and tact.

• Ability to work and team effectively with clients and other management personnel.

• Excellent written and verbal communicator.

• Collaborative.

Additional Skills & Qualifications

PMP

Job Type & Location

This is a Permanent position based out of Radnor, PA.

Pay and Benefits

The pay range for this position is $128000.00 - $192000.00/yr.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jan 28, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.