• Remote Care Manager

    TEKsystems (Houston, TX)


    Care Manager (Remote)

     

    Start Date : 2/17

    Work Environment:

    + Fully remote; must have a quiet workspace and provide a photo of designated area.

    + Shift: 8:00 AM – 8:00 PM EST (8-hour shift)

    + Training: 8:30 AM – 5:00 PM EST for 2 weeks

    Role Summary:

    Care Managers make high-volume outbound calls to payors/pharmacy benefit managers (PBMs) to verify copay support eligibility for commercially insured patients. This is a phone-intensive role (up to 95% of shift on calls) requiring strict adherence to scripts, accurate documentation, and professional customer service.

    Key Responsibilities:

    + Make outbound calls to PBMs/payors for copay eligibility; maintain 95% phone engagement.

    + Follow approved call guides and compliant scripts.

    + Identify and record plan types (e.g., Traditional, Accumulator, Maximizer).

    + Use PBM-specific workflows to gather benefit details.

    + Document all interactions accurately in CRM/telephony tools in real time.

    + Manage follow-up tasks promptly.

    + Maintain proper telephony status and campaign selection.

    + Adhere to compliance, privacy, and quality standards.

    + Collaborate professionally with PBM contacts and internal teams.

    Requirements:

    + Experience: 1+ year in a call center or high-volume phone environment preferred.

    + Skills: Strong attention to detail, excellent verbal communication, ability to follow scripts and document accurately.

    + Technical: Reliable high-speed internet, computer with webcam, and ability to work in a quiet space (photo required).

    + Availability: Must commit to training schedule and assigned shift.

     

    Job Type & Location

     

    This is a Contract position based out of Houston, TX.

    Pay and Benefits

    The pay range for this position is $21.00 - $21.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully remote position.

     

    Application Deadline

     

    This position is anticipated to close on Jan 16, 2026.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.