• UX Content Strategist, Specialist

    Vanguard (Malvern, PA)


    In this role you’ll:

    + Support strategic planning & intake and facilitate resourcing of creative talent.

    + Lead complex, ambiguous content strategy discovery and development for large-scale initiatives.

    + Develop and deliver clear content strategies that translate goals and insights to optimize user experience and drive strong, data-informed outcomes.

    + Help support and set site-wide systems governance through standardized templates, modules, and components to shape broader site efficiency and consistency.

     

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    Core Responsibilities1. Creates in-depth, compelling communications and positioning on a range of subjects, including Vanguard funds, products, and services; financial markets; the economy; regulatory matters; portfolio construction and theory, and internal communication topics. Exercises decision making authority and interacts with user experience test subjects.2. Displays versatility and demonstrates understanding of user experience principles in producing clear communications through a wide range of styles and channels, including responsive web pages, campaigns, ads, emails, presentations, blogs, videos, letters, articles, videos, and social media channels. Partners with user experience team to set up tests, measure effectiveness, solve problems, and create communication content that meets user experience goals.3. Expertly presents and "sells" content and design solutions to senior management, project teams, partners, and stakeholders. Ensures the success of the strategy. Participates in discussions on user-centered design principles, visual design, user behavior, interactions, and Vanguard's brand.4. Plans communication content in consideration of universal design principles and tags content to interface with a wide variety of technologies.5. Provides creative direction and guidance on messaging and/or content strategy across mediums, working closely and collaboratively with designers, developers, marketing managers, and business leaders. Leads the creation of new approaches or processes with a 1-3 year outlook.6. Serves as a mentor to less experienced strategists by sharing subject matter expertise, advocating for content best practices, and providing specific feedback on their content strategy direction.7. Participates in special projects and performs other duties as assigned.

     

    Qualifications• Five years related work experience. Two years in user experience, digital marketing, or similar preferred.• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.• Experience with FIGMA/FIGJAM or Miro.

     

    Special Factors

     

    Sponsorship

     

    Vanguard is not offering visa sponsorship for this position.

     

    About Vanguard

     

    At Vanguard, we don't just have a mission—we're on a mission.

     

    To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

     

    How We Work

     

    Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.