"Alerted.org

Job Title: Program Manager

Type: Contract To Hire

Compensation: 65/hr W2 converting around $137000 annually

Contractor Work Model: Onsite

Security Clearance: Must be a "clearable" for a Public Trust and a US Citizen

Program Manager

Incentives & Commitment

+ Long-term program stability with 12-month base period plus up to 9 option years

+ High-visibility role with direct engagement with DHS stakeholders

Role Importance

The Program Manager is the single accountable leader for delivering IT Delivery and Operations Support Services that enable national law-enforcement training mission. This role is responsible for ensuring service continuity, performance excellence, cost control, and continuous improvement across a complex, multi-site federal IT environment.

Responsibilities

+ Serve as the single point of accountability for all contract performance, delivery, and outcomes.

+ Lead execution of the Performance Work Statement (PWS) ensuring all service areas meet or exceed SLAs.

+ Direct and integrate all technical teams (network, systems, service desk, endpoint, database, security) into a cohesive, mission-focused delivery model.

+ Manage Transition-In activities to achieve a seamless takeover within the required 60-day period, with no degradation in service.

+ Oversee ITIL-aligned service management processes, SLA monitoring, root cause analysis, and corrective action plans.

+ Provide cost, schedule, performance, and risk transparency through accurate, actionable reporting

+ Lead Continual Service Improvement Plan (CSIP) development and execution, driving measurable improvements in service quality, efficiency, and user experience.

+ Manage subcontractors, staffing plans, surge support activation, and bench strength to support fluctuating training demands.

+ Serve as the primary interface with the Government for planning, issue resolution, and strategic IT modernization discussions.

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.