• IT/Database Support Coordinator

    System One (New Gloucester, ME)


    IT/Database Support Coordinator

     

    The IT/Database Support Coordinator provides technical support for internal staff, contractors, and client-facing systems. This role manages helpdesk operations, supports onboarding, and maintains the company’s internal database built on the Mendix platform. The position requires strong troubleshooting skills, the ability to learn new software quickly, and effective collaboration with internal IT teams.

    Responsibilities:

    + Serve as the primary helpdesk contact, providing technical support via phone, email, and in person.

    + Set up new employees, including laptop, peripherals and client system configuration through remote or in person onboarding.

    + Partner with Account Support and Recruiting to conduct new hire orientation calls.

    + Troubleshoot technical issues or route inquiries to appropriate resources.

    + Manage and document helpdesk tickets to ensure timely resolution.

    + Maintain and update the company’s Mendix-based internal database, including user changes, reporting, and feature/support requests; develop into a Mendix subject matter expert within 18 months.

    + Support corporate IT with local office needs and escalate issues when required.

    + Create training materials for internal and client procedures.

    + Research and recommend IT equipment and procurement options.

    + Collaborate with departments to understand technology needs and provide solutions.

    + Act as a liaison with client contacts for system access, new rollouts, and software/equipment inventory management.

    Required Skills

    + Strong troubleshooting abilities across hardware, software, networking, and operating systems.

    + Clear written and verbal communication.

    + Ability to learn new technologies quickly in a fast-paced environment.

    + Strong documentation and organizational skills.

    + Ability to multitask and prioritize effectively.

    + Working knowledge of IT security principles.

    + Commitment to ongoing skill development and staying current with technology trends.

    + Experience with database management; Mendix or other low code platforms preferred.

    #M4

    System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

     

    System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.