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Staff Analyst Series, Paratransit

Job ID: 14256

Business Unit: MABSTOA

Regular/Temporary: Regular

Department: NYC Transit Authority

Date Posted: Jan 14, 2026

Description

Job Information

Staff Analyst Series (Paratransit)

Department: Paratransit

Division/Unit: Customer Relations

Reports To: Dir Outreach Paratransit

Work Location: 33-00 Northern Blvd., LIC, NY

Hours of Work: 9am-5pm

Compensation

Associate Staff Analyst (OA – Represented by TWU): Min:- Max: $93,453- $121,004

Staff Analyst II (OA – Represented by TWU): Min: $82,673 – Max: $92,077

Staff Analyst I (OA – Represented by TWU): Min: $71,203 - Max: $84,295

Customer Relations Unit

MTA New York City Transit Paratransit (Access-A-Ride) Service is a federally mandated service, in accordance with the Americans with Disabilities Act (ADA) of 1990, providing origin-to-destination, demand-response, shared ride transportation for individuals with disabilities that cannot use fixed route public buses and subways.

This position is critical in providing outreach to all Access-A-Ride customers to evaluate and address the application and use of AAR service in accordance with the Americans with Disabilities Act (ADA).

Responsibilities

+ Support city wide outreach efforts in person and virtually, including presentations, workshops, and other events to introduce customers and professionals in the disability community to accessible mass transportation and transit resources and services relevant to customers with disabilities.

+ Provide training and outreach support for any Access-A-Ride initiatives, such as mobile application use, adoption of OMNY as a cashless fare payment, and accessible subway, bus, and other fixed-route alternatives using the benefit of zero fare trips.

+ Document and maintain accurate records of outreach interactions, activities, trainings, and events, including attendance, feedback, and key takeaways to support continuous improvement.

+ Candidate will assist customers with Paratransit issues.

+ Maintain knowledge and awareness of policies and systems changes and/or updates.

+ Support departmental initiatives and cross-functional projects, as needed.

Desired Skills

+ Excellent organizational skills

+ Excellent oral and written communication skills.

+ Proficient in Microsoft Office Suite

+ Ability to utilize databases and provide analysis and/or reports

+ Excellent interpersonal, analytical, research and problem-solving skills

Education and Experience

Associate Staff Analyst

1. A master’s degree from an accredited college or university in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies, or a Juris Doctor degree from an accredited law school, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management, or in a related area; or

2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time professional experience in the areas described in "1" above; or

3. An associate degree or completion of 60 semester credits from an accredited college and five years of satisfactory full-time professional experience as described in “1” above; or

4. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and seven years of satisfactory full-time professional experience as described in “1” above; or

5. A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least one year of experience as described in “1” above.

Staff Analyst I & Staff Analyst II

1. A master’s degree from an accredited college or university in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, or urban studies, or a Juris Doctor degree from an accredited law school; or

2. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time professional experience in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area; or

3. An associate degree or completion of 60 semester credits from an accredited college or university and four years of satisfactory full-time professional experience as described in "2" above: or

4. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time professional experience as described in "2" above; or

5. A combination of education and/or experience equivalent to "1", "2", "3", or "4" above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college or university for one year of experience. However, all candidates must have a high school diploma.

Special Note:

To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "2" above.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.