"Alerted.org

At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) **,** you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified **Desktop Support Technician** to join their team **onsite** in Anaheim, CA and provide hands-on technical support for business end users in a Windows-based environment. This role supports endpoint devices, user access, and core workplace technologies while delivering a high-quality customer experience.

Duties and Responsibilities** **:

+ Provide onsite desktop support for end users across Windows laptops and desktop PCs

+ Troubleshoot hardware, software, and application usage issues; resolve incidents and fulfill service requests

+ Perform new hire onboarding setups (device provisioning, account/access coordination, baseline application configuration)

+ Execute termination and offboarding activities (device returns, access removal coordination, asset updates)

+ Provision and deprovision phone system users and extensions as requested

+ Support security badge access systems (access requests, updates, deactivations, basic troubleshooting)

+ Configure and support multi-factor authentication (2FA/MFA) for authorized users

+ Assist with remote access requests and connectivity troubleshooting (VPN/remote tools, access validation)

+ Provide "remote hands” support in the server room for system and network administrators (e.g., patching, cabling, power cycles, basic rack/labeling tasks)

+ Work within a ticketing system to document work performed, update status, and meet SLAs

+ Contribute to and maintain technical documentation and knowledgebase articles

Skills and Qualifications** **:

+ Minimum 2+ years of desktop support or service desk experience in a business environment (onsite preferred)

+ Strong Windows 10/11 troubleshooting skills (hardware, drivers, profiles, printers, core applications)

+ Experience with endpoint provisioning and user lifecycle support (onboarding/offboarding)

+ Familiarity with MFA/2FA enrollment and remote access support

+ Comfortable working with ticketing systems and documentation / knowledgebase practices

+ Professional communication skills and a customer-service mindset

+ Ability to work independently onsite and coordinate effectively with remote teams

+ Experience with Microsoft 365 apps and basic identity / access concepts (e.g., password resets, group membership, access requests) preferred

+ Exposure to phone system administration and / or physical access / badge systems preferred

+ Basic understanding of networking fundamentals (DHCP, DNS, Wi-Fi troubleshooting) preferred

+ Prior experience supporting in a server room or data closet environment preferred

+ Occasional lifting / moving of IT equipment and working in a server room environment when needed

**Wage Range** :

The rate for this position is between **$21.00 - $30.80** **per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits** **:

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Click **here (https://www.compucom.com/wp-content/uploads/2025/09/Compucom-California-Consumer-Privacy-Act-Notice.pdf)** to access the California Privacy Notice.

_We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance._

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit **www.compucom.com** .

\#INDCCStaffing

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.