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Job Description

The Project Manager will primarily be responsible for managing the delivery of Oracle NetSuite Professional Services’ implementations of the Oracle NetSuite application. Under the guidance of the Oracle NetSuite delivery methodology, the resource will drive the delivery of Oracle NetSuite’s Professional Services engagements according to the agreed upon scope, time and budget – all while ensuring the highest degree of customer satisfaction.

The Project Manager is a key player in leading, tracking and communicating the progress of projects, and in ensuring the quality delivery of Oracle NetSuite’s Professional Services. The Project Manager will be responsible for planning customer specific engagements, leading the business requirements development, review and signoff process, leading the execution of results while controlling scope, completing the organizational change process when needed, and ensuring timely resolution of discrepancies and project roadblocks. The Project Manager will lead multiple concurrent projects and work with a number of resources within a matrix environment.

From initiation through to completion, the Project Manager will be responsible for the construction, presentation and signoffs of key results such as project kickoff presentations, project plans, regular status reports, risk and issue logs, and working with the appropriate teams on change orders when required. They will also facilitate planning sessions at various stages of the project lifecycle. Critical to the success of this role will be the setting and management of customer expectations with regard to project scope, the Oracle NetSuite delivery model, collaborator roles and responsibilities, timelines, blocking issue and organizational change processes, communication and risk management plans.

Responsibilities

Responsibilities include:

+ Be passionately customer-focused; relentlessly pursue providing an excellent customer experience every time.

+ Establish, maintain and deepen client relationships by providing results and going above and beyond.

+ Deliver 10+ concurrent projects using the defined Oracle NetSuite delivery methodology.

+ Plan, manage and communicate the progress of projects, achieving project milestones and maintaining project momentum.

+ Identify and effectively mitigate risks.

+ Facilitate resolution of issues and roadblocks, advance when appropriate.

+ Communicate well with all collaborators, internal and external, including project sponsors, project managers, and project team members.

+ Work collaboratively with project delivery leads and project resources.

+ Effectively manage scope, budget, timeline, resources, quality and customer satisfaction throughout the project.

+ Communicate effectively with and project-manage remote resources in a matrix environment, including offshore resources.

+ Forecast and deliver against committed hours for your project portfolio.

+ Deliver a diverse scope of services where project management requires analysis of numerous factors.

+ Maintain up-to-date knowledge of and compliance with internal processes and procedures.

+ Support the Sales cycle through scoping of PS engagements, Executive-level prospect meetings, and solution reviews

+ Help to expand PS Sales in installed base of existing customers

+ Present and promote the value of NetSuite Professional Services to prospective customers.

Preferred Qualifications/Skills include:

+ Outstanding client-facing skills. History of building extraordinary relationships with clients and colleagues.

+ Ability to handle a variety of different projects simultaneously; adapts quickly and easily – manages multiple deadlines and multiple challenging priorities in a fast-paced, constantly evolving environment.

+ Strong communication and interpersonal skills, including experience successfully delivering presentations and managing meetings via web conferencing.

+ Very strong organizational skills and attention to detail.

+ Exceptional blocking issue management skills.

+ Demonstrates thoughtfulness and excellent judgement when selecting methods and techniques for achieving project success.

+ Outstanding client-facing skills. History of building extraordinary relationships with clients, colleagues and third-parties. Demonstrated ability to interact well at the “C” level.

+ Independently organizes and performs work required with minimal guidance, direction and follow-up.

+ Ability to forecast work accurately, proactively manage workload and assist project teams with doing the same.

+ Excellent teamwork skills. Works effectively as part of multiple, varied project teams and demonstrates genuine commitment to team success.

+ Takes initiative and ownership. Proactive, passionate about results, with a can-do demeanor in meeting critical deadlines.

+ A strong background in project management, including experience developing work-breakdown structures and project plans, most notably in Microsoft Project.

+ Strong client management skills and the ability to work with customers to develop and manage an implementation plan.

+ Implementation experience with Oracle NetSuite applications, and a good understanding of integration, data, customization, and other ERP implementation related principles, experience with Oracle NetSuite or challenging solutions a plus.

+ Formal Project Management methodology training, with significant practical use. Certifications such as the Project Management Professional (PMP) are a plus.

+ 5+ years of experience relevant to this position including at least 3 years of project management experience.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy (https://www.oracle.com/legal/privacy/recruiting-privacy-policy/) .

Range and benefit information provided in this posting are specific to the stated locations only

CA: Hiring Range in CAD from: $78,500 to $128,500 per annum.

US: Hiring Range in USD from: $70,600 to $141,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3

Vacancy Type - Replacement Position

This role regularly interacts with customers across North America, so a professional level of English is required. A proficiency of French is required for candidates residing in Quebec, otherwise it is considered an asset.

About Us

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We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.