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UPMC's Health Plan is hiring a Senior Project Analyst for its National Service Center team. This role will predominantly work remotely but may require occasional onsite presence in the office in downtown Pittsburgh.

The Senior Project Analyst is responsible for complex analysis of information for product and program-based initiatives. The Senior Project Analyst is responsible for overseeing multiple projects at any given time. Must use knowledge and understanding of processes, systems and departments to recommend and implement project plans. This position also is responsible for reporting results to Management as needed.

Responsibilities:

+ Perform complex project and data analysis as needed by Management.

+ Process report requests as needed by Manager and Directors.

+ Works with other managers to achieve efficiencies across integration of projects.

+ Assist Management in defining and documenting tasks and duties within department.

+ Develops documentation of processes and procedures to assist in training and to facilitate consistency across the project team

+ Recommend and implement process improvement initiatives within the department as well as implementing process improvement initiatives based on management decision.

+ Serves as a knowledge expert to the Account Management Team relating to the EBS System, Excel and internal processes & procedures

+ Trains and coordinates the daily activities of Project Analysts

+ Performs cost/benefit analysis

+ Assist with achieving Operations division strategic goals as well as health plan strategic goals.

+ Develops and implements key metrics to measure and report on progress of initiatives.

+ Develop and maintain detailed project plans, this includes utilizing standard project documentation and methodology and project tracking and reporting procedures.

+ Provide concise and timely reporting as required. Deadlines and turnaround times will, at times, require the employee to work until the project is completed, meaning extended daily work hours, extended work weeks, or both.

+ Assist as needed in other marketing and promotional efforts

+ Monitors health plan operating performance against regional and national benchmarks.

+ Develops cross-functional, change management and implementation strategies, ensuring that all of the participating parties have committed to effective implementation of the processes and procedures.

+ Identifies trends and process improvement opportunities across departments within operations.

+ Assists team members in resolving project problems, escalates issues when necessary, and facilities decision-making.

+ Assures quality of information through business case and application level testing; validates test results to initial business needs

+ Develops and manages specialized processes

+ Manages initiative/process day-to-day administrative activities with little supervision

+ Serves as knowledge expert and system administrator for EAP, responsible for a SharePoint site used as a ticket management system. Full knowledge of EAP Software within targeted time-frame: including the knowledge of configuration, reporting, troubleshooting, and providing technical support to employees, creating and managing system permissions and user accounts and interfacing with outside vendor.

+ Bachelors degree and 4 years of experience OR High School degree plus 7 years of experience OR Master's degree and 2 years of experience.

+ Preference will be given to those with a Bachelors or Masters degree.

+ Minimum of 2 years of relevant Project Analyst experience required.

+ Prior experience with data analysis, data manipulation or data governance strongly preferred.

+ Prior experience with Microsoft Office suite *including Power Automate and SharePoint) and PowerBI preferred.

+ Excellent knowledge of spreadsheet and database software.

+ Must be very organized and deadline conscious. Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran