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Product Manager, Next-Best-Action

Job Category: Product Engineering

Meet Our Team:

Pega is changing the way organizations engage with their customers by using advanced analytics and AI to deliver highly personalized and effective communications at the point of interaction across all inbound and outbound channels. Using our opinionated approach to Next-Best-Action, we enable true 1:1 customer engagement, better outcomes and quick time to value for our customers. We are passionate about providing an intuitive experience when building, testing, and delivering personalized customer engagements for some of the world’s largest organizations that deliver immediate value to the business.

Picture Yourself at Pega:

You will be joining the 1:1 Customer Engagement Alliance and help us continue to build our marketing content management and Next-Best-Action capabilities. As an Associate Product Manager, you will help extend our capabilities around treatment (email, SMS, push) authoring, validation and testing. You will work closely with other product managers and stakeholders to understand customer needs, refine solutions and then help bring these new products and capabilities to market.

What You'll Do at Pega:

+ Help translate market needs, customer requests and strategic goals into clearly defined product vision and functional requirements

+ Manage the priorities of one or more on-shore or off-shore engineering teams to implement the roadmap

+ Collaborate with other parts of the business (UX design, documentation & training, services, solution consulting, other product managers) to build a robust support ecosystem around the product and new features

+ Work with Sales and Marketing organization to ensure the business value of new product features are demonstrable with minimal configuration. Ensure teams have a deep understanding of new features, key differentiators

Who You Are:

The successful candidate will have experience in marketing operations and customer engagement management, some exposure to Product Management, and a basic understanding of software design. You're technically curious and able to learn how the Customer Decision Hub and the Pega platform works. You’re looking to work within a culture that values urgency and teamwork in a collegial and supportive environment. You are motivated to learn about new technology, and willing to ask for help when you need it.

What You've Accomplished:

+ 2 to 5 years experience in marketing operations or software engineering with some exposure to project management

+ Ability to thrive in a fast-paced, collaborative, team-oriented, and cross-functional environment,

+ Experience communicating with sales teams, customers, prospects, analysts, and internal management

+ Analytical skills, attention to detail, and an overall “can-do” attitude

+ 2 to 5 years experience in marketing operations or software engineering with some exposure to project management

Pega Offers You:

+ Gartner Analyst acclaimed technology leadership across our categories of products

+ Continuous learning and development opportunities

+ An innovative, inclusive, agile, flexible, and fun work environment

+ Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company

\#LI-CL1

Additional Information

Base salary range for this role is 94,900 - 141,900 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job ID: 23159

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity