• Alliance Director of Americas

    Insight Global (Des Moines, WA)


    Job Description

    Team Leadership & People Management

     

    Supervise and lead employees, including training, coaching, and performance evaluations

     

    Manage recruiting, hiring, and onboarding for new team members

     

    Set work schedules, assign tasks, and ensure cross‑training across the team

     

    Mentor staff and support their professional development

     

    Operational Oversight

     

    Coordinate daily team operations and ensure deadlines are met

     

    Monitor service‑level performance and ensure client expectations are exceeded

     

    Improve processes, workflows, and standards within the department

     

    Solve complex operational and technical issues

     

    Client & Account Management

     

    Manage relationships with large, high‑profile clients

     

    Identify new opportunities and improvements within existing accounts

     

    Direct clients and project teams on scope, responsibilities, and performance expectations

     

    Ensure delivery aligns with contractual obligations

     

    Project & Resource Management

     

    Work with senior sales leaders to define complex project requirements

     

    Develop action plans for high‑risk or high‑impact issues

     

    Secure and coordinate resources needed for projects

     

    Serve as a subject matter expert on key systems and processes

     

    Cross‑Functional Collaboration

     

    Troubleshoot escalated issues with senior internal teams and client stakeholders

     

    Integrate operational decisions with broader departmental goals

     

    This position pays up to $170,000 annually.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    5–8 years of relevant experience (degree preferred but not required)

     

    Strong leadership experience: staffing, coaching, performance management, retention

     

    Ability to communicate complex or sensitive information clearly

     

    Proven ability to motivate teams and drive operational results

     

    Advanced proficiency with Microsoft Office (Word, Excel, Outlook)

     

    Strong organizational skills and a proactive, analytical mindset

     

    Authorized to work in the U.S. without sponsorship Bachelor’s degree

     

    Experience managing large or high‑profile client accounts

     

    Background in operations management within a large organization

     

    Experience improving or redesigning processes and standards

     

    Ability to influence cross‑functional teams and drive change