"Alerted.org

Job Description

seeking a skilled and motivated IT Systems Specialist to join our team and support one or more of our divisions within a global organization. This role will be based at a designated divisional site, where you will be the primary IT contact, ensuring smooth operations, managing end-user support, and resolving technical issues. In addition to supporting your assigned location(s), you may also provide remote or in-person assistance to other nearby sites as needed to ensure consistent IT operations across the organization

Key Responsibilities:

Serve as the primary IT contact, providing exceptional customer service to end users.

Manage, prioritize, and resolve IT requests, incidents, and problems using IT service management tools.

Monitor and maintain on-premises and cloud-based applications to ensure availability, performance, and data integrity.

Perform regular system audits, backups, and updates to maintain infrastructure stability and security.

Collaborate with local leadership and Corporate IT to implement new technologies and upgrades.

Provide end-user guidance and training to promote IT best practices and improve self-service capabilities.

Install, upgrade, and replace hardware for servers, networks, and end-user devices as needed.

Maintain accurate inventory of IT assets, software licenses, and hardware within the division.

Implement and enforce IT standards and procedures defined by Corporate IT.

Identify automation opportunities to streamline and secure repeatable IT processes.

Support fellow IT team members across other divisions as needed.

Ensure availability for on-site support in response to business-impacting issues.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

2–5 years of experience in IT systems support or a similar role.

Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications (Modern Desktop Administrator Associate, Azure Administrator Associate).

Strong understanding of on-premises and cloud-based applications, network infrastructure, and end-user computing.

Familiarity with IT service management (ITSM) principles and tools.

Proficiency in troubleshooting hardware, software, and network issues across Windows-based environments.

Ability to work independently, prioritize tasks, and resolve issues promptly.

Strong analytical and problem-solving skills.

Excellent written, oral, and interpersonal communication skills.

Local or regional travel may be required to support nearby divisions.

Benefits after conversion

Competitive compensation and bonus structure.

Comprehensive health, dental, and vision insurance.

Retirement savings plan with company match.

Opportunities for training and professional development.