• ServiceNow Developer

    Insight Global (Seattle, WA)


    Job Description

    Under general direction of the Deputy Director, IT Service Delivery, this assignment will support the day-to-day operations and maintenance of an employer's ServiceNow platform. This assignment focuses on platform configuration, user support, catalog item development, and ensuring the smooth operation of ServiceNow. Essential Functions Include:

     

    Provide ongoing support and troubleshooting for ServiceNow platform issues.

     

    Act as the initial resolver for incidents, problems, and catalog (request) tasks related to

     

    ServiceNow.

     

    Support general user inquiries on system usage such as (but not limited to) core ITSM modules,

     

    reporting, access and minor data changes.

     

    Work in ServiceNow’s agile module to complete development work as assigned by the Deputy

     

    Director.

    Develop requested functionality within the deployed modules (ITSM, IRM, SPM, SecOps,

    Vulnerability Management, etc.)- Follow defined Sound Transit’s ServiceNow development guidelines.

     

    Configure forms, fields, tables, and workflows using ServiceNow’s built-in tools (e.g., Flow

     

    Designer, UI Policies, Catalog Items, etc.)

     

    Provide demos of developed functionality as needed.

     

    Deploy developed functionality following Sound Transit’s change management process.

     

    Document any development work in assigned agile stories.

     

    Capture resolution or closure notes in incidents, problems, and catalog (request) tasks

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    Mandatory experience creating and developing catalog items in the ServiceNow ITSM module.

     

    2-5 years of ServiceNow development experience

     

    ServiceNow Certified System Administrator Certification