• Call Center Supervisor

    AdventHealth (Hinsdale, IL)


    Our promise to you:

    Joining UChicago Medicine AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

    All the benefits and perks you need for you and your family:

    + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

    + Paid Time Off from Day One

    + 403-B Retirement Plan

    + 4 Weeks 100% Paid Parental Leave

    + Career Development

    + Whole Person Well-being Resources

    + Mental Health Resources and Support

    + Pet Benefits

    Schedule:

    Full time

    Shift:

    Day (United States of America)

    Address:

    120 N OAK ST

    City:

    HINSDALE

    State:

    Illinois

    Postal Code:

    60521

    Job Description:

    + **Schedule:** **Monday - Friday 7:30 am to 4:00 pm, Alternate Saturdays: 8:00 am to 12:00pm**

    + **Remote position but candidate must live in the Chicagoland area**

    + Resolves direct consumer interactions during high-volume times.

    + Oversees and performs administrative duties for the daily and ongoing function of assigned areas.

    + Monitors and reports on service performance, including volumes, wait times, abandonment rates, and other core productivity and performance measures.

    + Utilizes proper escalations when issues arise and sees them through to resolution.

    + Provides coaching to ensure team members are equipped with the tools and training needed to meet proper standards.

    The expertise and experiences you’ll need to succeed:

    QUALIFICATION REQUIREMENTS:

    Associate (Required)Certified Medical Interpreter (CMI) - Accredited Issuing Body

    Pay Range:

    $48,495.33 - $90,192.84

     

    _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._

     

    **Category:** Patient Experience

    **Organization:** UChicago Medicine AdventHealth Hinsdale

    **Schedule:** Full time

    **Shift:** Day

    **Req ID:** 150654709