"Alerted.org

### Job Duties

• Coordinate and schedule service calls based on customer needs, technician availability, and service priorities.

• Communicate with customers to confirm appointments, provide updates, and reschedule as necessary.

• Maintain an accurate daily calendar of service appointments and technician assignments.

• Work closely with technicians, dispatch, and customer service teams to ensure seamless service delivery.

• Handle incoming calls and emails related to service scheduling and general inquiries.

• Track and manage open service requests to ensure timely resolution and follow-up.

• Update service management software with appointment details, job status, and technician notes.

• Monitor parts availability and ensure necessary materials are ordered and available prior to service visits.

• Support service operations by assisting with administrative tasks as needed.

• Filing warranty claims

• Various office duties

### Minimum Education Required

High school diploma or equivalent; associate degree or relevant certification preferred.

### Minimum Experience Required

• 2+ years of experience in scheduling or administrative support (preferably in a service-related industry).

• Proficiency with scheduling software and Microsoft Office Suite.

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities.

• Ability to remain calm and professional in high-pressure situations.

### Shift

First (Day)

### Number of Openings

1

### Compensation

$18.00 - $18.00 / Hourly

### Postal Code

55744

### Place of Work

On-site

### Requisition ID

5227

### Job Type

Full Time

### Job Benefits

PTO, 6 paid holidays, SIMPLE IRA

### Application Link

https://www.pdstaffing.net/job-board-1