• IT Site Support

    SAIC (Washington, DC)


    Description

    SAIC is seeking an **On-site IT Support Technician** to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays. May report onsite to different customer locations within Washington, DC as needed.

    Description of Duties

    + Interface with customers at an on-site location taking scheduled appointments and walk-ins.

    + Assist customers with mobile device provisioning, activation, and enrollment.

    + Assist customers with updating the operating system on Apple and Android devices.

    + RSA soft and hard tokens (assigning, replacing, inventory management, etc).

    + Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix.

    Qualifications

    Required Education & Experience

    + AA Degree in related discipline and 1 year of related experience; Or, High School and 2 years of related IT or customer service experience.

    + Basic knowledge of ServiceNow or other ticketing systems.

    + Basic knowledge of Microsoft Windows 10 workstations.

    + Ability to work in a fast-paced environment.

    + Ability to follow standard operating procedures and comply with data entry standards.

    + Strong oral and written communication skills with experience working directly with end-users, including VIPs.

    Required Clearance

    + US Citizenship.

    + Active interim secret clearance. Must be able to obtain a secret clearance.

    Desired Experience & Certifications

    + Basic knowledge of mobile device platforms (iOS and Android).

    + Basic knowledge of Active Directory.

    + Basic knowledge of Microsoft Azure.

    + Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and prepaid database knowledge a plus.

    + CompTIA A+, Network+, Security+.

     

    Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

    REQNUMBER: 2600412

    SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability