• Human Capital Management Strategist

    ADP (Norfolk, VA)


    **ADP is hiring for an Human Capital Management Strategist. This Strategist for the Service Strategy Team strengthens the connection with clients through strategic consultation with internal client service associates [PEO Client HR Business Partners, Key Account Executives, and Client Relationship Executives].** The role supports the PEO HR Client Service teams by conducting deep dive analysis on client behavior, data insights - analytics, market - industry factors, and service experience for the purpose of building strategic relationships with Client Executive Decision Makers; creating an account strategy and effectively influencing the direction of current and future human capital needs within the client's business. HCM Strategist will devise and develop a comprehensive strategic plan for client engagements, positive service interactions, and awareness of the PEO Value Proposition/HCM Solution set to increase client experience, worksite-employee experience, and client retention.

     

    The HCM Strategist acts as the TotalSource subject matter expert for the HR Client Service teams by supporting new hire learning and onboarding programs through content development and facilitation. **Travel is required to support new associate onboarding and continued education.** Regularly partners with service leaders to deliver on key business initiatives and projects that support strategic service delivery across the organization.

     

    **At ADP, we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn, and grow, we support you all the way. If success motivates you, you belong at ADP.

     

    We strive for every interaction to be driven by our **CORE** values: **Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.**

    RESPONSIBILITIES:

    + **Strategic Consultation:** Designs and develops client engagement strategies to support long-term client retention and business growth. Identifies client business needs and correlates PEO solutions for client success through internal consultations with HR Business Partners, Key Account Executives,C lient Relationship Executives

    + **Industry Analysis:** Use internal and external tools to understand market and industry trends to improve individual, work group, and/or organizational results; use understanding of primary business functions, industry trends, and the client organization's position to recommend effective business strategies and/or tactics

    + **Client Needs Assessment:** Identifying targeted client business challenges, needs, and their probable causes, providing and provoking convincing insights that compel decision makers to discover or reconsider unrecognized problems and opportunitiess along with the value of addressing them with new solutions to achieve better long-term results

    + **Client Retention:** Drive client retention by ppositioningng account engagement strategy that will help develop a value-based client relationship

    + **Customer Focus:** Ensuring both internal and external client perspectives are a driving force behind strategic priorities, business decisions, and organizational process recommendations

    + **Associate Training:** Executes virtual and in-person role-based training for new HR Client Service associates. This includes collaboration with internal learning partners to curate content, build learning curricula, and deliver training.

    + **Project Management:** Strong focus on managing multiple, competing projects and priorities,w hich support the execution of key business initiatives within the PEO

    + **Revenue Generation:** Is responsible for the needs analysis and presentation of new and optional products and services to the client base, which can help the business reach its revenue goals and further add to the overall value proposition and client experience of the base

    + **Financial Analysis:** Conducts financial analyses of client relationships and provides to the internal service team with a perspective on the value of services provided, as needed.

    QUALIFICATIONS:

    + 5 Years of Senior PEO HRBP fluency in complex, multi-location accounts

    + Executive-level client save experience (comfort with C-suite dialogues, including CEO), with strong business acumen and financial fluency

    + Deep working knowledge of TotalSource / PEO coemployment, pricing mechanics, client retention management, and service delivery workflows

    + Proven enablement capability (internal & external training) and client-facing communication skills

    + Ability to design and execute client engagement strategies, coach associates, and operate as a credible internal consultant across complex scenarios

    + Systems & process mastery (platform navigation, policy interpretation, service delivery workflows)

    + Enablement pedigree (building curricula; delivering internal and external training; measurable uplift in readiness and consistency)

    + Credibility with HRBPs and service leaders—able to influence outcomes across high-stakes scenarios

    + Change/Lean certifications; strong facilitation and stakeholder management• Experience partnering with benefits, carrier relations, brokers, and risk functions on enterprise rollouts

    **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

    **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

    **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.