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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Inspire, excel and grow with us

This individual will be working within delegated authority and/or standard department guidelines, handles day-to-day daily contact between Private Wealth Banking customers and U.S. Bank client calls and transactions and problem resolution, escalating items beyond specified authority to the assigned Banker. Works proactively to identify potential problems, compliance issues, or fraud to maximize client satisfaction and encourage expansion of the relationship. Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures.

**What we are looking for** :

+ We are looking for someone who is dependable and punctual, with a good work ethic.

+ We are looking for someone who is comfortable with repetitive tasks

+ We are looking for someone with a positive attitude and a team first mindset.

+ We are looking for someone who has the willingness to learn, attention to detail, and professional communication.

**What's in it for you** :

+ Be a part of a team that values reliability, accuracy, and professionalism.

+ Gain hands on experience across multiple tasks and build valuable operational skills.

+ Enjoy a Monday- Friday, daytime schedule.

+ Work alongside a supportive, and motivated colleagues who share your commitment to getting the job done right.

**Schedule** : Monday - Friday 8am - 5:00pm local time

**Location** : 3 days in Cincinnati, OH; 2 days remote

Basic Qualifications

+ Bachelor's degree, or equivalent work experience

+ Five or more years of administrative support experience

Preferred Skills/Experience

+ Expert knowledge of departmental operations/policies and bank products/services

+ Excellent interpersonal, verbal and written communication skills

+ Exceptional customer service skills

+ Ability to identify and resolve exceptions and to interpret data

+ Ability to resolve complex problems with minimal guidance

+ Excellent computer navigation skills using a variety of software packages including Microsoft Office applications

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $25.63 - $34.18

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.