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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

+ This job is a member of the Airline Operations Technology organization within the Technology Division. The Sr. Manager will lead the Cargo Technology organization that handles all aspects of American Airlines Cargo business unit.

+ This position will create an environment where teams leverage Agile and DevOps methodologies to deliver platform application solutions on time, with high quality, and that meet customer expectations. This leader will foster an environment conducive to becoming more nimble with emphasis on creating a culture of continuous learning, and career development.

What you'll do

_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._

+ Collaborates with Business and IT leadership to define systems vision, direction, priorities, and technology roadmaps while ensuring clear communication and progress toward targets.

+ Ensures consistent application of agile project management, business analysis, and quality assurance practices, using software development best practices to maintain quality while meeting deadlines.

+ Removes roadblocks, builds strong cross‑enterprise relationships, communicates effectively at all leadership levels, and enforces technology standards across teams.

+ Drives continuous improvement of development processes and optimizes how applications support business operations, while leading adoption and migration of new and emerging technologies.

+ Oversees resource estimation, allocation, and delivery to ensure initiatives meet business needs; manages and tracks project and program schedules and budgets in partnership with controllers.

+ Maintains strong problem‑solving, multitasking, coordination, and scheduling discipline to ensure visibility, predictability, and alignment with goals.

+ Develops, mentors, and motivates a high‑performing team of technologists including project managers, business analysts, QA professionals, and developers.

+ Manages production support and off‑hours operational needs, including communication and issue resolution, and works extended hours or travels as required.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

+ Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

+ 10 years of full Software Development Life Cycle (SDLC) experience designing, developing and implementing large-scale applications in hosted production environments

+ 7 years of experience overseeing large technology projects from inception to implementation in an enterprise environment

+ 5 years of experience delivering SDLC solutions using ITIL / Agile / XP, or similar methodologies

Preferred Qualifications- Education & Prior Job Experience

+ Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

+ Airline industry experience, including business processes and supporting technology

Skills, Licenses & Certifications

+ Strong leadership experience in attracting, developing, motivating, and transforming technical teams across varying skill levels, regions, and high‑stress environments to meet deliverables and overcome obstacles.

+ Proven collaborator with the ability to build strong relationships across IT and Business, drive consensus across multiple teams and domains, and manage conflicting priorities in fast‑paced, mission‑critical operations.

+ Extensive background delivering both third‑party SaaS and custom‑built technology solutions, supported by a balanced focus on IT hygiene including EOSL, patching, DR compliance, and technical debt management.

+ Demonstrated success leading, supporting, and delivering mission‑critical projects, migrations, and real‑time, non‑stop operational environments requiring urgency, adaptability, and best‑practice execution.

+ Deep understanding of the full SDLC using agile, lean, and waterfall methodologies, with strong technical proficiency in object‑oriented programming, data structures, algorithms, design patterns, and engineering best practices.

+ Experienced in Agile project management tools and DevOps practices including Continuous Integration and Continuous Deployment.

+ Skilled in vendor and contract oversight including requirements gathering, reviews, approvals, and managing statements of work with vendor partners, vendor management, and legal.

+ Strong financial and operational management capability with a proven ability to juggle multiple simultaneous projects and workstreams while making sound strategic decisions in dynamic environments.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.