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How you'll help us Keep Climbing (overview & key responsibilities)

The Customer Experience Design (CXD) Co-Op will support the delivery of best-in-class products, services, and experiences to Delta’s global customer and employee bases. The CXD organization manages the customer and employee experience across key areas of the business. The role will assist in market/competitor research, data analysis, ideation, problem-solving, storytelling, communication, event planning, creating business cases, and executive communications/presentation support.

The CXD org is comprised of several areas within the travel journey. This role will have the opportunity to support one of the following areas:

• Onboard Brand Experience: leads the design, development, planning, and execution of interior product developments for onboard amenities (e.g. amenity kits, bedding) and experiences that create moments of delight for our customers and crew, all with a focus on delivering an innovative and consistent onboard customer experience that reinforces the core Delta brand attributes.

• Inflight Entertainment & Connectivity - Engagement & Optimization: leads retail strategies for Delta Sync Wi-Fi – Delta’s fast, free Wi-Fi product – and Delta Sync seatback – the airline’s new smart TV experience onboard – to drive Delta revenue and partner brand commitments, maximizing customer engagement, and delivering on Delta’s personalization vision in onboard digital channels. The team builds audience engagement, content and offer strategies and is also responsible for customer data, analytics, and performance.

• Inflight Entertainment & Connectivity - Delta Sync Seatback: Leads the creation of Delta’s IFE Customer Experience (CX) strategy to deliver an innovative, best-in-class entertainment experience onboard our aircraft. This person will support the execution of our product roadmap by consulting with our CX, IT, and UI/UX Design partners to bring ideas to life. You will also assist with and learn all aspects of Product Management, including research, implementation, and testing to deliver an industry-leading in-flight entertainment experience to our customers.

• Inflight Entertainment & Connectivity - Wi-Fi: is a digital product management team that leads onboard Wi-Fi products. This includes provider partnerships, product innovation design & development, technical implementation, and marketing communications to ensure continuous product improvement driven by data & analytics. The Wi-Fi team strives to continually achieve a best-in-class Wi-Fi experience through direct product testing and understanding the customer experience.

• Uniform Brand Experience: leads the Product Management and Operational Program Management related to Delta frontline employee uniforms. The team works with uniform suppliers on product design/development/distribution collaborates with internal Consumer Insights teams to gather employee/customer feedback related to products, partners with agencies to lead marketing.

• Service Excellence: Designing elevated customer experiences for specific travel journey points or customer groups. Encompassing product design, delivery standards and people readiness through experience validation, communications, programs and learning. The team ensures that airport experience, service recovery, service policies, procedures, and actions across operational groups are aligned and deliver upon Delta’s brand beliefs.

• Onboard Dining Experience: Designs and develops the onboard dining experience with focus on culinary innovation, brand alignment, and operational excellence to deliver an elevated F&B offering at 30k feet. Delivers seamless product integration, data-driven performance insights, uncompromising food quality, and optimized product boarding —ensuring every customer enjoys a consistent, satisfying, and memorable culinary journey from pre-select to plate.

What you need to succeed (minimum qualifications)

• Undergraduate students in pursuit of a bachelor's degree in business, Marketing, Customer Experience, Design, Journalism/PR, or a related field in a 4-year degree program

• Experience in research analysis, deck building/presentations, project coordination, and communications

• Demonstrates organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs.

• Team-oriented and highly supportive of continuous improvement methodologies.

• Strong organizational, project management, and verbal/written communication skills are essential.

• Proficiency in MS PowerPoint, MS Word, and MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred.

• Willingness/ability to adapt quickly and learn new skills is required.

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

• Customer Experience Design is seeking co-ops to fulfill a minimum of three full-time alternating rotations based in Atlanta, GA, in line with the schedule below:

o 1st Rotation: Fall 2026

o 2nd Rotation: Summer 2027

o 3rd Rotation: Spring 2028

What will give you a competitive edge (preferred qualifications)

• Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project

• Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner

• Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges.

CO-OP PROGRAM OUTLINE

• Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational and professional work experience to prepare you for the workforce.

• This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters.

• Customer Experience Design is seeking co-ops to fulfill a minimum of three full-time alternating rotations based in Atlanta, GA, in line with the schedule below:

o 1st Rotation: Fall 2026

o 2nd Rotation: Summer 2027

o 3rd Rotation: Spring 2028

• At the end of the program, you will have one full year of experience.

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here