• Business Support Specialist

    ManpowerGroup (Johnston, RI)


    Our client, a leader in financial services, is seeking a Business Support Specialist to join their team. As a Business Support Specialist, you will be part of the lending operations team supporting account review processes. The ideal candidate will have strong attention to detail, excellent time management skills, and effective communication abilities, which will align successfully in the organization.

     

    Position: Business Support Specialist/ Payment Activity Research Analyst

     

    Duration:** **3 months (possibility of extension or conversion)

     

    Pay rate:** **$18 - $21/hr on W2

    Position Overview

    We are seeking a detail‑oriented** **Payment Activity Research Analyst** **to support our loan operations team. In this role, you will conduct payment activity research, review account histories, and identify first delinquency dates for various loan and credit line accounts. This position requires strong data entry skills, the ability to follow established SOPs, and effective communication within internal teams.

    Key Responsibilities

    Research payment activity for loan and credit line accounts to determine** **first delinquency dates** **.

     

    Review payment and debit history across internal systems.

     

    Perform accurate** **data entry** **, including basic adding and subtracting (no complex formulas required).

     

    Follow established** **SOPs and procedural guidelines** **consistently.

     

    Communicate with internal partners via** **email and Microsoft Teams** **.

     

    Provide clear feedback, ask clarifying questions, and escalate issues when necessary.

     

    Maintain accuracy and productivity while performing repetitive processing tasks.

     

    Skills & Qualifications

    Required Experience

    1–2 years** **of relevant work experience (operations, data entry, processing, or research roles preferred).

     

    Experience working in roles requiring high accuracy and attention to detail.

     

    Technical Skills

     

    Proficiency with** **Microsoft Excel** **,** **Word** **,** **Outlook** **,** **Teams** **, and general MS Office applications.

     

    Comfortable navigating multiple systems simultaneously.

     

    Key Competencies

     

    Exceptional** **attention to detail** **and accuracy.

     

    Strong** **time management** **and organizational skills.

     

    Ability to work independently while following defined processes.

     

    Comfortable performing repetitive tasks with consistency and quality.

     

    Training

     

    Comprehensive training program covering SOPs, system navigation, and research processes.

     

    Peer‑based quality control and support throughout onboarding.

     

    Preferred Background

     

    Prior experience in operational, processing, financial services, or production‑based roles.

     

    Familiarity with reviewing transaction history or account‑level data a plus, but not required.

     

    If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.