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NY HELP Yes

Agency Taxation & Finance, State

Title Taxpayer Services Specialist 1 (NYHELPS)

Occupational Category Other Professional Careers

Salary Grade 14

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $53764 to $68630 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 5%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 299 Old Niskayuna Rd (Wade Road)

City Latham

State NY

Zip Code 12110

Duties Description Under higher level supervision, the Taxpayer Service Specialist 1(TSS 1) must be able to perform a variety of administrative and paraprofessional activities that support the work in the Office of Real Property Tax Services. The incumbent must be able to perform the following essential functions:•Maintain confidentiality of information; exercise patience and good judgment in dealing with internal/external customers.•Assist taxpayers or their representatives with STAR registrations or protests either written or by telephone. Effectively educate the taxpayer or representatives to realize the resolution of the question or protest.•Review taxpayer accounts and registrations and determine eligibility •Access pertinent information from various databases and processing systems to identify and accurately resolve taxpayer issues related to property tax freeze, property tax relief and STAR checks. •Review and make determinations on appeals filed by homeowners regarding eligibility for STAR benefits and property tax credit programs.•Act independently to research and resolve complex issues within specific timelines.•Multi-task and prioritize assignments; organize workload and files for all assignments.•Be detail-oriented and follow through with all aspects of assignments through completion.•Use various spreadsheets for tracking a wide variety of assignments.•Communicate effectively via written, telephone and face to face contact with Department staff and management.•Cross train with other staff and provide back-up for other staff if necessary.•Adhere to the time and attendance rules and regulations of the Department.

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS):For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NON-COMPETITIVE MINIMUM QUALIFICATIONS:? Taxpayer Services Specialist Trainee 1Associate’s degree or completion of 60 semester credit hours? Taxpayer Services Specialist Trainee 2Associate’s degree or completion of 60 semester credit hours and one year of experience testing tax processing systems and/or resolving tax return processing errors.? Taxpayer Services Specialist 1An associate’s degree or completion of 60 semester credit hours and two years of experience testing tax processing systems and/or resolving tax return processing errors.This title may be filled as a two-year traineeship:• Trainee 1, equated to SG- 11: Starting salary $45,494.• Trainee 2. Equated to SG-13: Starting salary $50,844• Journey level Taxpayer Services Specialist 1, SG-14: Starting salary $53,764.PLEASE INCLUDE YOUR UNOFFICIAL TRANSCRIPTS SHOWING PROOF OF ASSOCIATE’S DEGREE OR 60 SEMESTER CREDIT HOURS WITH YOUR APPLICATION.1. Your name2. School name3. Degree was awarded 4. Date degree was awarded5. Foreign degrees must have an approved evaluation: https://www.cs.ny.gov/jobseeker/degrees.cfmNote: It is essential that you describe your qualifying education and/or experience as completely as possible on your resume; your resume must describe in detail how your experience meets the minimum qualifications described above. Omissions or vagueness may not be interpreted in your favor. Failure to provide acceptable transcripts when educational credentials are required will result in disqualification.Note: Advanced Placement in a traineeship is at the discretion of the hiring agency.______________________________________________________COMPETITIVE MINIMUM QUALIFICATIONS• Current NYS employee eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations.OR• Reachable on the appropriate eligible list for this title and location.

Additional Comments This position is located in Latham, NY at our Wade Road office.PLEASE INCLUDE YOUR UNOFFICIAL TRANSCRIPTS SHOWING PROOF OF ASSOCIATE’S DEGREE OR 60 SEMESTER CREDIT HOURS WITH YOUR APPLICATION.New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.PLEASE NOTE: Hours are based on business need and will be discussed during the interview. Newly hired employees will be eligible to telecommute after the specified training period.

Some positions may require additional credentials or a background check to verify your identity.

Name Recruitment Team 2

Telephone

Fax

Email Address [email protected]

Address

Street W A Harriman State Office Campus

City Albany

State NY

Zip Code 12227

Notes on Applying Qualified Candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application you will attach your resume and cover letter.https://www7b.tax.ny.gov/HELP/gateway/HELP.home*Former and current NYS employees may be contacted for their social security number for verification purposes.