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Additional Pay Details

Compensation Range

$90,000 - $115,000 per Year

Bonus Eligible

Manager, Dealer Salesforce Systems Operations

Position Profile

Responsible for design, support, and management of Sales Operations CRM/PRM projects and administration. Assume leadership and accountability for successful performance, improvement, and execution of assigned Dealer Business Technology. Includes project/task definition, prioritization, and collaboration with Sales and IT to identify requirements. Leads cross-functional development and ongoing enhancement efforts aligned to Dealer Business Unit goals.

Job Duties and Responsibilities

+ Perform functional analysis, gap identification, and requirements definition for CRM/PRM changes.

+ Provide functional/application expertise including quality review on design and testing.

+ Lead and execute sales operations initiatives in compliance with defined processes and controls.

+ Troubleshoot and diagnose complex business problems and recommend solutions.

+ Stay current on latest tools/applications/techniques (Salesforce CRM/PRM).

+ Serve as primary system administrator for Salesforce CRM and PRM platforms.

+ Manage user setup, profiles, roles, permissions, and security settings.

+ Configure and maintain custom objects, fields, layouts, workflows, validation rules, and approvals.

+ Develop and maintain reports and dashboards for Sales and Dealer performance.

+ Oversee data management activities including imports, deduplication, and integrity checks.

+ Implement and monitor integrations between SFDC, PRM, and other applications.

+ Coordinate system upgrades, releases, and testing for optimal functionality.

+ Provide end-user support and training, including documentation and troubleshooting.

+ Monitor system performance and usage metrics to identify optimization opportunities.

+ Collaborate with IT and business stakeholders to define and implement enhancements.

+ Ensure compliance with governance policies, data security standards, and audit requirements.

+ Develop instructor-led, e-learning, and blended learning courses for Dealer Sales Systems.

+ Conduct needs analysis to determine learning objectives and instructional strategies.

+ Complete regular calls to the field to evaluate process performance and provide feedback.

Qualifications

+ Bachelor’s or Master’s Degree.

+ 1+ years leading cross-functional projects.

+ 7+ years as Analyst or Consultant within an Operational function.

+ 5+ years of SFDC CRM and/or PRM systems administration and design.

Knowledge, Skills, and Abilities

+ Proficiency in SFDC CRM and PRM.

+ Excellent analytical and strategic thinking skills.

+ Leadership ability and influence in a matrix environment.

+ Superior presentation and facilitation skills.

+ Strong organizational and interpersonal skills.

+ Project management expertise preferred.

Working Conditions

Office environment with minimal physical effort; occasional travel for field evaluations. Work is mostly sedentary but may require light lifting and moderate dexterity.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.