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Overview

This position will be responsible for supporting our Parts Department's efforts by acting as the voice of the customer and act as a liaison between the Hussmann parts team and factory to satisfy the customer requests and resolve issues. The Performance Parts Representative must ensure that the customer specifications and requests are accurately captured by collecting, entering, forwarding and troubleshooting problems/issues as needed.

Responsibilities

+ First contact for receiving phone calls and emails for parts order questions, quotes, and orders.

+ Responsible for responding to questions from customers or individuals on how a product operates or directing them to the person that is able to assist.

+ Monitors, expedites and follows up on order changes, specialty and delayed shipment items.

+ Processes credit requests as necessary and applicable, ensuring proper documentation and process has been followed.

+ Utilize Hussmann’s Parts Oracle System to capture customer information, generate proposals and monitor the order processing.

+ Communicate issues related to product delivery with the customers to ensure accurate and acceptable transaction completion.

+ Work with the Parts Warehouse to monitor the process of orders for shipment.

+ Assist in the maintaining the integrity of customer and transaction data.

+ Assist in maintaining the integrity of information for the Warranty Parts Ordering and Tracking Systems.

+ Must be able to work in a fast-paced environment managing multiple projects and able to flex to the business need based upon additional assignments.

+ Make outbound calls to convert open quotes to orders.

+ Utilize internal resources to identify customer parts requests.

Qualifications

+ High School Diploma required

+ 1+ year Customer Service Experience

+ Work effectively in diverse team and fast paced environment.

+ Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.

+ Strong communication skills, verbal and written, required.

+ Intermediate to advanced proficiency in Microsoft Office Suite.

+ Strong organizational, time management skills.

+ Able to meet short- and long-term deadlines.

+ Bi-lingual English /Spanish is a plus

+ Must be flexible to work outside normal working hours and weekends as required.

Benefits & Perks – What’s In It For You*

Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect:

+ **Health Benefits** – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.

+ **Voluntary Benefits** – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.

+ **Hussmann Retirement Savings & Investment Plan** – 401(k) plan with company matching contributions and immediate vesting.

+ **Paid Time-Off Benefits** – Paid time off, stewardship and parental leave.

+ **Educational Assistance** – Tuition reimbursement for job-related courses after six months of service.

+ **Health Management and Wellbeing Programs** –EAP, virtual health management, chronic condition, and tobacco cessation.

*Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success. For more information about Hussmann, please visit www.hussmann.com .

Hussmann is a subsidiary of Panasonic USA.

_Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law._

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