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It's more than a job

With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.

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We are seeking an experienced Operational Key Account Manager to join our Sea Logistics team. In this role, you will build and maintain strong customer relationships, clarify operational requirements, and drive customer satisfaction through tailored solutions. You will act as a liaison between customers and internal teams, manage compliance and RFQ processes, and lead continuous improvement initiatives.

How you create impact

+ Serve as the primary point of contact for key customers, ensuring satisfaction and resolving escalations.

+ Clarify, negotiate, and formalize operational requirements and KPIs with customers.

+ Act as a liaison between customers and internal teams to ensure compliance and process optimization.

+ Support RFQ processes, maintain customer data, and validate rate cards.

+ Analyze performance metrics, identify root causes of issues, and drive continuous improvement.

+ Prepare and present KPI reports and business review materials.

+ Manage customer-driven projects and facilitate onboarding for new business.

What we would like you to bring

+ Bachelor’s degree in Logistics, Management, or related field.

+ 4+ years in operations and/or sales within sea logistics.

+ Strong knowledge of import/export operations and compliance.

+ Proven ability to manage internal resources through influence and leadership.

+ Experience in customer relationship management and onboarding new business.

+ Proficiency in Excel, PowerPoint, and Word.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $95,000 and $105,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KE1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.