• Switchboard Supervisor; 1.0 FTE

    Meriter-UnityPoint Health (Madison, WI)


    15870BRDepartment Name:HSP Guest & Lobby Svcs. Location:Meriter Hospital Job Description: Schedule: Weekdays 8a-4:30p, plus on-call requirements.

     

    The Switchboard Supervisor is responsible for supervising the daily operations of the Hospital Switchboard.

     

    The Switchboard is the main information resource for and facilitates communication between all Meriter customers, including physicians, patients, staff, and the general public. The operator provides first response for all hospital emergencies and functions as the after-hour answering service for Meriter clinics.

     

    At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

     

    Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

     

    + Expect paid time off, parental leave, 401K matching and an employee recognition program.

    + Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

    + Tuition reimbursement to help further your career and adoption assistance to help you grow your family.

     

    With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

     

    And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

     

    Find a fulfilling career and make a difference with UnityPoint Health.

     

    UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.

     

    Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

    Required Qualifications:

    + High school diploma or equivalency

    + 5-7 years Medical Call Center experience

    + 3-5 year’s experience with call center phone and software systems

    + Excellent communication skills (written and oral). Ability to present oneself and one’s ideas with clarity and confidence.

    Preferred Qualifications:

    + Two-year Associate Degree

    + Familiarity with Spok/Intellidesk software system

    + Familiarity with Meriter Hospital services

    + SPOK software System

     

    EEO/M/F/D/V Auto req ID:15870BRWeekends:SomeZip Code:53715Compensation:$21.20+Job Title:Switchboard Supervisor; 1.0 FTESite Address:202 South Park StreetWork Schedule:Weekdays 8a-4:30p, and on-call.Hours Per Week:40Status:Benefit Eligible City:MadisonFTE:1.0