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Job Description

Position Title:

Complex Technical Services Representative

**Pay Rate** : $82,500 - $110,000

_Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan._

**Category/Shift** :

Salaried Full-Time

**Location** :

Cleveland, OH Area

Plant Locations: Madison, OH, Byesville, OH, & Buffalo, NY

The Job You Will Perform:

+ Responsible for the resolution of significant technical, scientific, or engineering issues that affect the sales installation and utilization of organization products, and/or services.

+ Coordinates appropriate course of action with senior technical leaders.

+ Responsible for providing insights for development of customer Value Propositions that will create IP market advantage.

+ Provide timely feedback on market, customer, and competitive activity influencing the market.

+ Participates in development and has responsibility for delivery of financial solutions.

+ Acts as a technical expert in troubleshooting the technical aspects of product sales, manufacturing, and development.

+ Activities involve visiting company manufacturing and customer facilities to identify and resolve technical product manufacturing issues and, in some organizations, the installation, repair, and preventative maintenance of equipment sales.

+ Serves as a resource for other internal departments and may be sought out by others for advice and solutions.

+ Identifies and initiates problem resolution process improvement and serves as primary resource to company and customer operations.

The Qualifications, Skills and Knowledge You Will Bring:

+ BS/BA in Related Field

+ 8+ years’ experience with packaging applications

+ Maintenance or engineering education or completion of advanced trade certification training is a plus

+ Experience in the corrugated box industry is a plus

+ Customer Focus

+ Problem Solving

+ Drive for Results

+ Action Oriented

+ Priority Setting

About Us

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

The Career You Will Build:

Leadership training, promotional opportunities

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] or (877) 973-3919.

**Job Identification** 2000772

**Job Schedule** Full time

**Locations** 3200 County Line Rd, Madison, OH, 44057, US

100 Bud Mil Dr, Buffalo, NY, 14206, US

60700 Hope Ave, Byesville, OH, 43723, US