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Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

• Consulting

• Material Handling Equipment, Parts, and Service

• Automated Mobile Robots

• Vision guided vehicles and automated guided vehicles

• High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems

• WMS/WES/WCS solutions and Software

• Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation

• Telematics

Job Summary

As a Consignment Development Representative (CDR), you will provide critical product support and sales for the Parts Department and Customer Care Manager (CCM), driving increased sales volume and gross profit for the company. Your primary focus will be on delivering 100% customer satisfaction, retention, and value. You will act as the liaison between the company, the CCM, the customer, and the manufacturer, ensuring seamless communication and service.

Responsibilities

• Promote Carolina Handling’s Product Support services, including Parts Sales for Raymond and Competitive equipment, Consignments, and Rebuilt Motors.

• Generate new and potential accounts while retaining current accounts and assist CCM’s in developing new opportunities.

• Assist in the set-up and maintenance of all assigned and new Parts Consignment accounts within the territory.

• Provide solutions to customer complaints and requests by coordinating with the appropriate departments, including service, sales, parts, rentals, and motors.

• Perform scheduled parts delivery and pickup for the assigned customer base, ensuring timely service.

• Maintain consignment no-move in assigned accounts at acceptable levels to ensure efficiency and customer satisfaction.

• Cooperate with other Carolina Handling associates and departments by exchanging leads, tips, and information, and offering assistance when needed.

• Assist in managing parts warranty and core returns to ensure timely processing and receipt of credit.

• Maintain an accurate database for each account, keeping track of key metrics and customer details.

• Provide an annual business plan by January 31, detailing account strategies, personal development goals, and Key Measurements for approval by management.

• Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

• Minimum of a high school diploma or equivalent. Bachelor’s degree in marketing or business is a plus.

• Must have exceptional customer service and communication skills, including the ability to read, analyze, and interpret technical information, and write reports.

• Must possess strong sales skills to effectively present information, respond to questions, solve problems, and close sales.

• Total familiarity with all company product lines and services, with a basic understanding of applications, maintenance requirements, operations, inventory control, and computer applications.

• Must be neat and professional in appearance.

• Must maintain good driving record in accordance with company policies in order to travel in excess of 80% of the time.

What You’ll Need for Success

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Benefits of Joining the Team

Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Health Benefits:

Medical, Dental and Vision Insurance, Prescription Drug Plan.

Financial and Tax-Saving Benefits:

Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Additional Benefits:

Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Company Benefits:

Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

Comprehensive Perks Package Including:

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Internal Support

Comprehensive Perks Package Including:

• Technology and Home Office Setup: This includes a laptop, dual monitors, a docking station, and a wireless keyboard and mouse.

• Flexible Work Arrangements: This includes remote work options and flexible scheduling.

• Professional Development Opportunities: This includes training programs and tuition reimbursement for further education or certifications.

• Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.

• Company-sponsored social events and team-building activities.

• Employee recognition program

Sales

Comprehensive Perks Package Including:

• Competitive Commission Program: Our commission program serves as a powerful motivator, driving you to excel in your role and exceed your targets. With our commission program, there is no limit to how much you can earn!

• Company Vehicle or Automobile Allowance: This includes a fuel card and maintenance coverage.

• Technology and Home Office Setup: This includes a cell phone, laptop, iPad, dual monitors, a docking station, and a wireless keyboard and mouse.

• Expense Reimbursement

• Flexible Work Arrangements: This includes remote work options and flexible scheduling.

• Professional Development Opportunities: This includes training programs and tuition reimbursement for further education or certifications.

• Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.

• Company-sponsored social events and team-building activities.

• Employee recognition program / President’s Club

External Technicians

Comprehensive Perks Package Including:

• Company-Provided Vehicle: Field technicians will receive a take-home Service Van, including fuel card and maintenance coverage, equipped with a wide range of tools, equipment, parts, and supplies.

• Comprehensive Tool Kit: Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role.

• Annual Uniform & Boot Allowance

• Growth and Development: Our comprehensive training programs, both in the classroom and in the shop, are designed to equip technicians with the skills and knowledge they need to excel in their roles and stay ahead in the ever-evolving industry.

• Paid On the Job Training

• Opportunity for Increased Income: With uncapped overtime hours, there's no limit to how much you can earn.

• Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.

• Company-sponsored social events and team-building activities.

• Employee recognition program

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship.

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Travel Requirements:

• No travel required for this position.

• Occasional travel to other offices may be required.

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Internal Support

Physical Demands & Working Conditions

This position is classified as sedentary work, which requires the ability to remain stationary for extended periods while occasionally moving within the office to complete tasks. Physical demands include the ability to frequently lift and/or move objects weighing up to 10 pounds and occasionally up to 25 pounds. Manual dexterity is necessary for computer operation, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus.

While the role involves regular interaction with internal and external customers in a dynamic office environment, occasional exposure to shop environments and associated hazards may occur. The individual must effectively manage tight deadlines, shifting priorities, and a high volume of information flow while maintaining professionalism. Additionally, handling sensitive and confidential information is part of the job. Standard office equipment such as laptops and smartphones are regularly utilized, and noise levels typically range from low to moderate.

Sales/ISG

Physical Demands & Working Conditions

This position is classified as medium work, involving the operation of motor vehicles and heavy equipment, as well as movement to complete tasks or transition between work sites. Physical demands include the ability to frequently lift and/or move objects weighing up to 25 pounds and occasionally up to 50 pounds. Manual dexterity is necessary for equipment operation, computer use, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus.

This role entails working in a dynamic environment, encompassing both office-based tasks and visits to customer sites, involving regular interaction with internal and external customers. Travel to customer locations for sales calls and presentations is a requirement, potentially exposing the individual to diverse environments, including the risk of encountering harmful or corrosive chemicals if proper safety protocols are not followed. Additionally, the role often involves exposure to various outdoor weather conditions. The individual in this position must adeptly manage strict deadlines, shifting priorities, and a high volume of information flow while consistently upholding professionalism. Standard office equipment such as laptops and smartphones are routinely utilized, and noise levels typically range from moderate to high.

Travel Requirements: Daily/Weekly travel to customer sites is required; Occasional travel may be required based on the location and scope of the project, for meetings and/or conferences.

Internal Technician & Power Management Technician

Physical Demands & Working Conditions

This position is classified as heavy work, involving the operation of machinery, power tools, and heavy equipment. Job tasks may require various physical activities such as walking, sitting, climbing, balancing, stooping, kneeling, crouching, and/or crawling, along with moving about the warehouse to various work areas. Physical demands include the ability to constantly lift and/or move objects weighing up to 25 pounds, frequently up to 50 pounds, and occasionally to 100 pounds. Manual dexterity is crucial for operating machinery, tools, computers, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. Additionally, visual acuity is necessary to read documents, schematics, and equipment displays.

This role operates within a shop/warehouse setting with frequent exposure to oil, grease, and dirt, as well as extreme seasonal temperatures, and vibration. Occasionally, the role may entail working in elevated conditions, encountering harmful or corrosive chemicals, and facing the risk of electric shock. There is potential exposure to hazards related to equipment movement and harmful chemicals/solvents if proper safety procedures are not followed. Noise levels typically range from moderate to high.

External Technician

Physical Demands & Working Conditions

This position is classified as heavy work, involving the operation of machinery, power tools, motor vehicles, and heavy equipment. Job tasks may require various physical activities such as walking, sitting, climbing, balancing, stooping, kneeling, crouching, and/or crawling, along with transitioning between work sites. Physical requirements include the ability to frequently lift and/or move objects weighing up to 50 pounds, constantly handle objects weighing up to 25 pounds, and occasionally handle objects weighing up to 100 pounds. Manual dexterity is crucial for operating machinery, tools, computers, and handling materials. Specific vision abilities essential for this role include close vision, peripheral vision, depth perception, and the capacity to adjust focus. Additionally, visual acuity is necessary to read documents, schematics, and equipment displays. Effective communication with both internal and external customers via telephone, demonstrating clear articulation and voice control, is essential. The ability to hear is necessary for communicating with coworkers and customers, as well as for safely operating equipment in noisy environments.

This role operates in diverse customer environments, including manufacturing, distribution, cold storage, and outdoor settings with exposure to various elements. It frequently involves exposure to oil, grease, dirt, extreme seasonal temperatures, outdoor elements, and vibration. Occasionally, the role may entail working in elevated conditions, encountering harmful or corrosive chemicals, and facing the risk of electric shock. There is potential exposure to hazards related to equipment movement and harmful chemicals/solvents if proper safety procedures are not followed. Noise levels typically range from moderate to high.

Travel Requirements: This role requires daily travel to customer sites in order to fulfill job responsibilities. Occasionally, overnight travel may be required to accommodate project needs or attend training classes. Due to the nature of the job requirements, work hours for this position are subject to change to meet the needs of the customer. This may include overtime, shift work, on-call duty, weekends, and holidays.

Shipping/Receiving & Dock Associates

Physical Demands & Working Conditions

This role is classified as heavy work, requiring prolonged periods of standing and walking, particularly during tasks such as loading and unloading shipments, inventory management, and order fulfillment. Physical tasks may involve a variety of activities such as walking, sitting, climbing, balancing, bending, stooping, kneeling, crouching, and reaching to access items on shelves or pallets. Physical demands include the ability to lift and/or move packages, boxes, or pallets of varying weights, frequently lifting objects weighing up to 50 pounds or more. Additionally, the safe operation of material handling equipment such as forklifts, pallet jacks, or hand trucks to transport heavy items is required. Manual dexterity is essential for handling and manipulating packages, boxes, or materials with precision and care to prevent damage or injury. Operating shipping and receiving equipment, including barcode scanners, label printers, and packaging machinery, also requires manual dexterity.

This role primarily operates within indoor environments such as warehouses or distribution centers, with exposure to oil, grease, and dirt, as well as extreme seasonal temperatures. Occasionally, working in elevated conditions may be necessary. There is potential exposure to hazards related to equipment movement and harmful chemicals/solvents if proper safety procedures are not followed. Noise levels typically range from moderate to high.

This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!