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Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise.

We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success.

Ready to join us?

Here’s what the opportunity supported through our TGS Talent Acquisition Team Requires:

The Program Manager acts as the primary liaison between strategic clients and internal teams across design, strategy, brand, and technology, ensuring seamless delivery of complex initiatives. The Program Manager manages day-to-day client interactions, drives engagement success, and identifies growth opportunities while mentoring delivery teams. This role requires strong portfolio management skills, technical fluency, and a proven ability to build trusted client relationships, with performance measured by client satisfaction, retention, financial outcomes, and team utilization. The Program Manager may have direct management of a small team of Engagement Managers and/or Delivery Leads based in a region or practice area. Occasional travel may be required.

Essential Job Duties and Responsibilities:

Client Relationship Management

+ Serve as the primary liaison between the client and internal teams, managing day-to-day communications and ensuring alignment with client goals.

+ Build and maintain strong, trust-based relationships with client stakeholders, acting as a strategic advisor and promoting long-term engagement.

+ Regularly report on account progress, challenges, and outcomes to both clients and internal leadership.

+ Ensure client satisfaction by managing expectations, resolving issues, and delivering value through every engagement.

Team Leadership and Collaboration

+ Lead cross-organizational teams across Sales, Practice, and Delivery to ensure seamless execution of client initiatives.

+ Translate client vision and expectations into actionable plans, ensuring strategic alignment and high-quality delivery.

+ Mentor and support internal delivery resources, fostering a collaborative and high-performance team culture.

+ Champion agency perspectives and ideas, guiding their development and protecting their integrity through execution.

Strategic Planning and Growth

+ Contribute to account growth strategies by identifying new opportunities within existing engagements and supporting proposal development.

+ Maintain deep knowledge of client industries and trends to proactively add strategic value and thought leadership.

+ Participate in the development of Account Growth Plans and support pricing, SOW creation, and pursuit operations.

Operational Excellence and Execution

+ Oversee multiple projects and workstreams, ensuring timely delivery, strategic consistency, and creative integrity.

+ Initiate and manage briefs, scopes, estimates, reports, and presentations with support from Engagement Managers, Delivery Leads, and/or Project Coordinators.

+ Drive performance metrics and quality standards across all engagements, ensuring continuous improvement.

Financial and Risk Management

+ Monitor financial health of accounts, including budgeting, forecasting, and profitability, in collaboration with Engagement Managers, Delivery Leads, and/or Project Coordinators.

+ Provide regular reporting on account health and serve as the escalation point for financial or operational concerns.

+ Identify and mitigate risks early to ensure engagement stability and client confidence.

Governance and Reporting

+ Establish and maintain governance structures and controls for client engagements.

+ Drive the creation of client-facing dashboards and reports that highlight KPIs and engagement value.

Behavioral Competencies and Responsibilities:

+ Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems.

+ Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy , and enthusiasm.

+ Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulates solution options clearly.

+ Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solve their business needs being a trusted partner and advisor.

+ Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others.

+ Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals.

Required Experience:

+ Bachelor’s degree in business, or a related field.

+ Minimum of 7 years of experience in account management or portfolio management roles.

+ Proven track record of successfully managing complex projects and portfolios.

+ Strong client relationship management skills with the ability to establish trust and act as a strategic advisor.

+ Excellent leadership and team management skills leading high-performance teams.

+ Strong analytical and problem-solving skills with the ability to make data-driven decisions.

+ Excellent communication and interpersonal skills with the ability to influence and negotiate effectively.

Preferred Experience:

+ Experience in the IT Professional Services industry.

+ Master’s degree in related field.

+ Knowledge of CRM systems and customer engagement strategies.

+ Certification in project management (PMP, PRINCE2, etc.).

+ Experience with Agile methodologies: Scrum, Kanban, SAFe, XP.

Job Type & Location

This is a Permanent position based out of Baltimore, MD.

Pay and Benefits

The pay range for this position is $112500.00 - $168700.00/yr.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave

Workplace Type

This is a fully onsite position in Baltimore,MD.

Application Deadline

This position is anticipated to close on Jan 29, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.