• Order Entry/CSR Representative

    TEKsystems (Tinley Park, IL)


    Job Description

    + Handling all customer inquires both over the phone and via email quickly and effectively

    + Inbound Calls - 25-50+ a da

    + Emails - 50-100+ a day

    + Answering questions customers have about shipping, product availability and pricing

    + Research questions and use systems to provide customer with the best experience

    + Create cases for issues customers have.

    + Coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied

    + Direct customer communication by a variety of channels, order management and across the fulfillment chain

    + Provide information and exception management

    + Provide transparency to customers using critical thinking and problem-solving techniques

    + Handling both internal and external customer inquiries as well as provide proactive solutions

     

    Skills

     

    Customer service, inbound call, Microsoft outlook, Microsoft excel, email, Customer support, Microsoft dynamics, CRM, order entry

     

    Additional Skills & Qualifications

    Must Haves:

    - 2+ years of customer service experience from a products company or customer service role that had KPI's (no call center candidates from scripted environment)

     

    - Order Entry in an ERP

     

    - Microsoft Outlook, Microsoft Word

     

    - General Computer Skills

     

    - Email Communication heavy

     

    - HS diploma

    Nice Haves:

    - Claims experience (order claims processing)

     

    - CRM - Microsoft Dynamics

     

    - Inbound Phone experience 50+ volume

     

    - Microsoft Excel

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Tinley Park, IL.

    Pay and Benefits

    The pay range for this position is $20.00 - $24.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Tinley Park,IL.

     

    Application Deadline

     

    This position is anticipated to close on Jan 27, 2026.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.