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Job Title: Patient Service Representative

Employment Type: Full-Time

Pay Rate: 20.00 an hour

Position Summary

The Patient Service Representative serves as the first point of contact for patients and healthcare providers, ensuring a positive experience through efficient scheduling, accurate information sharing, and exceptional customer service. This role requires strong communication skills, attention to detail, and the ability to manage a high volume of interactions in a fast-paced healthcare environment.

Key Responsibilities

+ Schedule and register patient appointments, process cancellations, and provide accurate information regarding services, locations, hours, and other inquiries.

+ Handle incoming calls, emails, faxes, and other communication channels promptly and professionally.

+ Assist new patients with orientation to available services, provider availability, and processes.

+ Update patients on the status of referrals and authorizations.

+ Utilize phone scripts, clinical decision trees, and scheduling guidelines to determine appointment types and urgency, routing calls appropriately.

+ Communicate complex exam preparation instructions, including pre-procedure requirements, to patients and referring offices.

+ Send accurate and complete communications to physicians and other healthcare providers.

+ Ensure compliance with safety policies and participate in sustainability initiatives such as recycling and resource conservation.

Qualifications

Required:

+ Minimum 1 year of experience in a patient-focused healthcare environment.

+ Strong communication and organizational skills.

+ Ability to manage multiple tasks and maintain accuracy in a high-volume setting.

Preferred:

+ Medical Assistant or Certified Nurse Assistant diploma/certification.

+ Bilingual in Spanish (highly preferred).

Additional Skills

+ Proficiency in scheduling systems and electronic health records (EHR).

+ Ability to work collaboratively with clinical and administrative teams.

+ Commitment to patient safety and quality care.

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jan 29, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.