"Alerted.org

Duties/Responsibilities: * Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collects and enters orders for new or additional products or services. * Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff. * Ensures that appropriate actions are taken to resolve customers problems and concerns. * Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. * Performs other related duties as assigned. Required Skills/Abilities: * Excellent communication skills including active listening. * Service-oriented and able to resolve customer grievances. * Proficient computer skills with the ability to learn new software. * Bilingual (Fluent in English & Spanish) Education and Experience: * High school diploma or equivalent. * 1 year customer service experience preferred Physical Requirements: * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 15 pounds at times.