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Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.

The Desktop Support Specialist Intern assists staff in Amergis’ Corporate Office and remote locations with technical support of laptop and desktop computers, applications, and related technology. This support includes installation, configuration, testing and troubleshooting of computer systems and peripherals within established guidelines. In addition, the Desktop Support Specialist Intern helps maintain, upgrade and repair associated equipment.

Essential Duties and Responsibilities:

+ Assists the End User Computing team with daily operations including imaging, testing, and deployment of company laptops and desktop computers.

+ Assists with troubleshooting and resolution of end user hardware and software issues.

+ Performs installation of computer equipment and peripherals.

+ Assists with upcoming company projects including replacing over 800 outdated user devices with newer models and upgrading all company computers to Windows 11.

+ Assists Amergis employees with the installation, configuration, and ongoing usability of computers, peripheral equipment, and software.

+ Works with the Amergis Service Desk and other IS teams to resolve technical problems with computer equipment and software.

+ Troubleshoots and resolves support tickets within ServiceNow escalated by the Service Desk.

+ Assists with supporting other projects and programs.

+ Performs other duties as assigned/necessary.

+ Adheres to all Amergis and worksite rules, policies, and procedures.

Minimum Requirements:

+ Experience supporting Windows laptop and desktop computers

+ High School diploma or equivalent required; CompTIA A+ certification and/or MCP certification is a plus.

+ Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.

+ Experience installing software, patches, updates on desktops, laptops, servers.

+ Experience troubleshooting basic network, software, and printing problems.

+ Excellent customer service, problem-solving, and conflict resolution skills.

AMERGING TALENT PROGRAM

The Amerging Talent Intern Program provides an enriching and dynamic experience aimed to provide our interns with valuable skills, hands-on learning opportunities and exposure to real-world projects within Amergis Healthcare Staffing.

Our program is designed to achieve:

Skill Development: provide interns with opportunities to develop and enhance technical, professional and interpersonal skills relevant to their field of study.

Hands-On Experience: Engage interns in projects and tasks that contribute to the success of our organization while offering practical, real-world experience.

Mentorship: Interns experience guidance, support and feedback throughout the program!

Networking: Facilitate networking opportunities for interns to connect with professionals across various departments, fostering cross-department collaboration and building valuable relationships.

Career Exploration: Offers insights into different roles and career paths to aide interns in making informed decisions about their future careers.

We are committed to providing our interns with a rewarding and enriching experience that will set them up for success in their future careers. We look forward to having you join us and contribute to our organization's success!

The Intern supports the department in administrative and clerical matters

Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date.

Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors.

"Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records"