• Telephone Operator - UPMC East

    UPMC (Monroeville, PA)


    UPMC East is currently hiring a fulltime Telephone Operator to join our team!

     

    Whether you're looking for a collaborative team setting, excellent work-life balance or experience with an industry leader, our Telephone Operator opportunity offers many ways for you to get involved!

     

    UPMC East is currently seeking an organized and detail-minded individual to fill a fulltime Telephone Operator role. This position will be scheduled to mainly work a morning, afternoon, or evening shift with occasional night shift responsibility. This position will also have rotating weekend/holiday requirements.

     

    UPMC offers a competitive benefits package and the opportunity to continue to grow professionally from both a technical and managerial standpoint.

     

    Candidates will be placed into the appropriate job title/salary grade based on experience and education.

     

    Apply today to see where your career can go!

    Purpose:

    Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

    Responsibilities:

    + May train new operators.

    + May be required to do system data entry on request.

    + Provide service to multiple answering service clients utilizing individualized protocols.

    + Process appropriate emergency code or STAT page.

    + Initiate voice pages when required.

    + Provide Physician on call information to requesting individuals.

    + Use required phrasing at all times when answering telephone calls.

    + Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.

    + Determine caller's requirements (extension desired, information requested, etc.) and transfer call.

    + Provide status report on any page in progress to the individual requesting the page.

    + High school graduate or equivalent.

    + 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.

    + Must be able to work all shifts, 7 days a week.

    + Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).Licensure, Certifications, and Clearances:

    + Act 34

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran